n/a n/a

Supported a diverse range of clients, including those managing injuries or physical limitations, through structured assessments, goal planning, and tailored programmes. Collaborated with external providers when specialist input was required, maintaining accurate documentation and follow-up.

• Managed a diverse caseload of clients, providing personalised recovery and performance support
• Motivated clients to overcome physical and behavioural barriers, adapting plans to individual needs
• Maintained accurate client documentation and follow-up to track progress and outcomes
• Supported clients’ return-to-activity and functional goals, liaising with external providers as needed to enable seamless recovery
• Built trusting relationships to guide clients through challenging recovery pathways

Provided patient support services on-site at Whanganui Hospital, working alongside clinical staff to ensure safe and efficient patient movement and care. Followed strict health, safety, and confidentiality protocols while supporting patients with varying physical and mobility needs.

• Assisted patients with transfers, mobility, and daily support needs
• Transported patients safely between wards, departments, and treatment areas
• Communicated effectively with nursing and clinical staff to support workflow and patient care
• Followed health, safety, and privacy protocols in a high-responsibility environment

Worked across seven Jetts clubs (Hamilton, Te Awamutu, Tauranga, Taupō), stepping into unfamiliar environments to support staff, manage operations, and maintain service standards. Demonstrated strong adaptability, organisational skills, and accountability in fast-paced, multi-site roles.

• Supported daily operations including opening/closing procedures and adherence to protocols
• Provided staff support and supervision across multiple clubs
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.