ELYSE McSKIMMING
Summary
Team member with experience in operations, customer service and sales. Skilled in building and maintaining customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing support to current and prospective customers.
Team player who values our strong Chemcouriers culture. Enthusiastic about team bonding to maintain a positive, respected and productive workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chemcouriers Team Member
Chemcouriers
01.2020 - Current
Operations: January 2020 - December 2020
- Picking and dispatching orders
- Warehousing stocktakes
- Sorted loose freight
- Consolidated loose freight for New Plymouth and Rotorua destinations
- Sorted all notes and DG paperwork for each destination
Customer Service: January 2021 - July 2021
- Completed daily stocktakes of any left behind freight
- Exhibited high energy and professionalism when dealing with customers and other team members
- Managed daily outturn reports
- Investigated and resolved customer enquiries
- Completed cash sales
Account Manager: August 2021 - Current
- Established and maintained relationships with current customers
- Regular reporting (DIFOTs) for trading customers
- Obtained and evaluated key information for prospective customers
- Presented pricing and terms of service to prospective customers
- Educated customers on how to use Mainchain/Freman
Instructor/2IC Manager
Swimsation Swim Schools
01.2017 - 12.2019
- Supervised day-to-day operations to meet quality and service expectations
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels
- Mentored team members to enhance professional development
- Helped with class programming/timetabling
- Maintained team schedules and monitored performance
- Evaluated employee performance and provided constructive feedback to improve skills
- Recruited, interviewed and hired instructors
- Monitoring performance against financial targets
- Reviewed and developed systems to improve efficiencies
Education
Bachelor of Nursing -
Manukau Institute of Technology
Auckland12.2016
Skills
- Effective communicator with the ability to build solid relationships with both team and customers
- Bright, positive & professional personality in all situations
- In-depth understanding of IT tools eg Mainchain/Freman
- Strong knowledge of customer freight
- Ability to problem solve with a focus on finding a solution
- Self-awareness - knows when to ask for assistance
Certification
Duke of Edinburgh Award - Bronze, Silver and Gold
Dangerous Goods License - 2020
Professional Selling Skills Course - 2022
Timeline
Chemcouriers Team Member
Chemcouriers
01.2020 - Current
Instructor/2IC Manager
Swimsation Swim Schools
01.2017 - 12.2019
Bachelor of Nursing -
Manukau Institute of Technology
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