Gaganpreet Kaur
Christchurch,CAN
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performances/layouts and improving customer satisfaction through effective merchandising strategies.
Overview
12
12
years of professional experience
Work History
Store Manager
Sketchers shoes Ltd
12.2022 - Current
- Reporting to Area Manager and having the ability to self-manage and have excellent time-management skills
- Motivating the sales team to meet sales objectives by training and mentoring
- Training and overseeing new staff
- A passion for finding and developing new customers and building enduring relationships with customers
- Responding to customer complaints and concerns in professional manner
- Ensuring store compliance with health and safety regulations
- Developing and arranging promotional material and in store displays
- Undertaking store administration duties such as managing store budgets and updating financial reports
- Preparing weekly team rosters
- Visual Merchandising
Store Manager
Night n day
11.2021 - 10.2022
- Reporting to business owner and discuss day to day goals
- Planning and prioritizes workloads and delegate accordingly
- Motivating team to increase sales and ensure efficiency
- Managing stock levels and make key decisions about stock control
- Analysing sales figures and forecast future sales
- Ensuring standards for quality, customer service and health safety are met
- Organising special promotions, displays and events
- Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
Assistant Store Manager
Night n Day
05.2021 - 10.2021
- Supporting store manager in daily business operations of the store by following given directions
- Coached and appraised staff to inspire performance improvements and the maximisation of sales
- Ensured to meet health and safety standards
- Ensured the delivery of unrivalled customer service to achieve customer satisfaction in line with standards
- Point of sale (POS) system
- Keeping up the level of products as per demand or busy times
Online Supervisor
Countdown
06.2018 - 05.2021
- Picking stock to fill customer online orders within required time frames
- Supervising a team of Online Assistants
- Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff and contractors
- To ensure customers are receiving satisfied orders
- Assisting co-ordinators in keeping delivery pickup area organised and neat
- Assisting Manager to solve customer complaints
Qualified Shift Manager / Department Manager (Training Crew)
McDonalds Queenstown Food Court
12.2017 - 04.2018
- Assist manager in hiring and training crew members
- Projected sales versus labour to ensure monthly sales, labour and waste targets are met
- Conducted weekly training for staff to ensure strict compliance with store programs, policies and standards
- Assist in troubleshooting kitchen and dispensing equipment to make sure that work customer service is not affected
- Oversee the general cleanliness and sanitization of counters and restaurant areas
- Greet customers when they arrive and ensure that they are being properly looked after by crew members
- Ascertain that all menu items are constantly available
- Supervise the acceptance of all takeaway orders by ensuring proper food quality
Qualified Shift Manager / Department Manager (Work Place Health and Safety)
McDonalds Papatoetoe
12.2015 - 11.2017
- Collaborated and worked closely with store manager in maintaining work place safety standards of the store operation encompassing employee supervision, sales and marketing, training and sales
- Implement health and safety policies in accordance with latest legislation
- To ensure that policies are implemented by management and crew
- Monitoring health and safety risks and hazards in the work place
- Training crew on how to minimise or ultimately avoid risks and hazards in the work place
Qualified Shift Manager
McDonald’s Hunters Plaza
06.2012 - 11.2015
- Oversaw the whole Restaurant during the shift ensuring all facets and areas are facilitated at one time
- This includes staff supervision, customer service, budgeting, cost control, accounting functions, and setting/managing sales projections and growth objectives
- Supervised, trained and motivated staff and new crew members ensuring all company standards, and health and safety procedures are met
- Provided assistance as required
- Boosted business efficiency by managing and motivating staff performance, streamlining process and providing frontline support
- Played key role in restaurant’s profitability and labour control, as well as cash reconciliation
- Established strong rapport with customers by providing excellent customer service, handling customer orders, and resolving customer queries
- Effectively managed and maintained sales by using point of sale equipment
Education
Certificate - Myob
Career Academy
OnlineGraduate Diploma - Applied Buisness Studies
Whitireia Community Polytechnic
03.2013
Skills
- Store operations
- Customer service
- Administrative Skills
- Time-management skills
- Organisational Skills
- Inter-departmental Coordination
- Merchandising Techniques
- Creative Problem-Solver
- Computer Skills
- Outstanding communication skills
- Recruitment and hiring
- Goals and performance
- Training and mentoring
- Team leadership and coaching
References
Available on Request
Timeline
Store Manager
Sketchers shoes Ltd
12.2022 - Current
Store Manager
Night n day
11.2021 - 10.2022
Assistant Store Manager
Night n Day
05.2021 - 10.2021
Online Supervisor
Countdown
06.2018 - 05.2021
Qualified Shift Manager / Department Manager (Training Crew)
McDonalds Queenstown Food Court
12.2017 - 04.2018
Qualified Shift Manager / Department Manager (Work Place Health and Safety)
McDonalds Papatoetoe
12.2015 - 11.2017
Qualified Shift Manager
McDonald’s Hunters Plaza
06.2012 - 11.2015
Certificate - Myob
Career Academy
Graduate Diploma - Applied Buisness Studies
Whitireia Community Polytechnic
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