Ella Waters
Palmerston North,New Zealand
Summary
I am a reliable professional with a proven track record at Farmlands Co Operative Society, excelling in AML compliance and customer relationship management. I demonstrate exceptional communication skills and a strong attention to detail, which in turn enhances customer satisfaction. I am skilled in CRM software and adept at fostering positive team dynamics.
Overview
2025
2025
years of professional experience
Work History
Customer Specialist
Farmlands Co Operative Society
Burnside, Christchurch
01.2023 - 12.2024
- AML compliant and understanding of current CCCFA legislation.
- Customer lifecycle, including onboarding, offboarding, and account maintenance.
- Developed communication and interpersonal skills to manage individual and team workloads.
- Trained in deceased estate protocol.
- I volunteered to work at the South Island Field Days.
- Volunteered to help set up the Ashburton Farmlands Branch.
Customer Advisor
Farmlands Co Operative Society
Burnside, Christchurch
08.2021 - 01.2023
- I gained an understanding of CE (365), Ops, and AWS systems.
- Developed outbound calling skills to meet lead targets, and conduct account maintenance.
- I managed internal and external queries, as well as complaints.
- Built connections with employees from various areas of the company.
- Placed fuel orders and answered queries for Farmlands Fuel.
Customer Advisor
Fern Energy
Addington, Christchurch
- I was offered a secondment for Fern Energy to make the merger of Farmlands Fuel and South Fuels as smooth as possible for shareholders.
- This position was offered to me while I was working at Farmlands as an advisor, as I was in the Farmlands Fuel Team.
- I created processes for all systems, from Farmlands Fuel, to help with the handover.
- I trained South Fuel employees on all Farmlands Fuel processes.
- Resolved customer complaints and escalated issues as necessary.
- Delegated with the South Fuels team to compare our separate processes and systems, and choose the most appropriate ones moving forward.
- Handled customer queries and took fuel orders.
Front of House Employee
C1 Espresso
Christchurch CBD, Christchurch
07.2020 - 02.2021
Customer Service Representative
BP
, Ashburton
02.2020 - 07.2020
Education
Certificate - New Zealand Certificate in Business
Ara Institute of Canterbury
Christchurch, New Zealand, NZ04-2021
High School Diploma -
Craighead Diocesan School
Timaru, NZ12-2019
Skills
- CRM software
- AML compliant
- Strong attention to detail
- Proficient in the Microsoft Office Suite
- Ability to retain information, and manage responsibilities
- Ability to work independently or as part of a team
- High level of time management
- Friendly, approachable, and supportive
- Strong communication
- Strives for performance improvement
- Reliable and highly dependable
- Adaptable to different work environments and situations
Custom
References available upon request.
Timeline
Customer Specialist
Farmlands Co Operative Society
01.2023 - 12.2024
Customer Advisor
Farmlands Co Operative Society
08.2021 - 01.2023
Front of House Employee
C1 Espresso
07.2020 - 02.2021
Customer Service Representative
BP
02.2020 - 07.2020
Customer Advisor
Fern Energy
Certificate - New Zealand Certificate in Business
Ara Institute of Canterbury
High School Diploma -
Craighead Diocesan School
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