Hazel He
Auckland
Summary
Motivated student with a proven track record of academic excellence seeking employment opportunities. Committed to gaining professional work experience to enhance communication and time management abilities. Eager to contribute these skills to a dynamic work environment and make a positive impact.
Overview
4
4
years of professional experience
Work History
After-School Tutor
HappyStudy Institute
01.2024 - 11.2024
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Provided homework assistance using specific curriculum and materials.
- Provided targeted support for students preparing for standardized tests or exams.
- Supported students with helpful study habits and exam strategies.
Customer Service Representative
Super Star Playground
02.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered inbound calls, chats and emails to facilitate customer service
Customer Service Cashier
W Restaurant
12.2021 - 09.2022
- Maintained a professional attitude while working in a fast-paced environment
- Maintained knowledge of restaurant policies regarding guest services and satisfaction
- Greeted customers, answered questions and recommended specials to increase profits
Customer Service Cashier
Browns Bay BBQ
11.2020 - 12.2021
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Education
Bechelor of Engineering (Honours) - Civil Engineering
The University of Auckland
Y11-Y13 - calculus, physics, chemistry and economics
Long Bay College
Skills
- Product Sales
- Problem Resolution
- Research
- Problem-Solving Abilities
- Team Development
- Mathematics Instruction
- Effective Communication
- Team collaboration
- Familiar with Matlab, C and R languages
- Familiar with Auto CAD
Languages
English
Chinese (Mandarin)
Timeline
After-School Tutor
HappyStudy Institute
01.2024 - 11.2024
Customer Service Representative
Super Star Playground
02.2023 - 08.2023
Customer Service Cashier
W Restaurant
12.2021 - 09.2022
Customer Service Cashier
Browns Bay BBQ
11.2020 - 12.2021
Y11-Y13 - calculus, physics, chemistry and economics
Long Bay College
Bechelor of Engineering (Honours) - Civil Engineering
The University of Auckland
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