Mittal Solanki
Sandringham
Summary
Dynamic professional with a proven track record at APG & CO., excelling in operational leadership and customer service. Adept at budget management and problem-solving, I successfully enhanced team performance and customer satisfaction while managing multiple retail brands. Skilled in software practices, I drive efficiency and accuracy in all projects.
Overview
15
15
years of professional experience
Work History
Concession/Cluster Manager
APG & CO. (Sportscraft, JAG & SABA) MW & WW.
Newmarket
08.2023 - Current
- Led store sales team to enhance customer assistance and satisfaction.
- Managed operations across multiple retail brands to ensure seamless customer experiences.
- Conducted sales and inventory management to ensure optimal stock levels.
- Assisted in recruiting, training, and developing employees to build a skilled workforce.
- Provided leadership and direction, fostering high employee morale and motivation.
- Managed budgets effectively to optimize profit margins and reduce costs.
- Addressed customer queries and complaints to maintain service excellence.
- Oversaw pricing strategies and stock control to align with market trends.
- Ensured compliance with company policies, health, safety, and security regulations.
Stocktake Manager
RGIS Inventory Specialist New Zealand
01.2011 - 08.2018
- Proficient operation of Lotons Stocktaking Software (LSM).
- Software (LSM, PDTs, Outlook, Excel, Internet/FTP) support.
- Hardware (PDTs, laptops, printers) support.
- Maintenance of database files
- Uploading results files to servers (FTP)
- Downloading Product Master Files from servers (FTP)
- Uploading product file to PDTs.
- Downloading data from PDTs to a laptop.
- Fast and accurate data entry on a laptop for manual adjustments.
- Process data files, and prepare final reports.
- Evaluate staff, system, and store performance.
- Staff training.
- Manage the counting staff and allocation of work.
- Supervise up to 50 staff on-site.
- Liaise with store management and store staff.
- Monitor the progress of the stocktake and staff
- Ensure the speed, accuracy, and efficiency of the stocktake
Data Administrator/Data Entry
Smith & Caughey
Queen St.
05.2013 - 07.2013
- Executed online data entry for 1,500 items per brand using Quanta software.
- Created and maintained detailed Excel files for various brands including Triumph, Jockey, CK, Elle Macpherson, Sketchers, and Armani.
- Converted all brands into a new system and applied updated barcodes for accurate inventory tracking.
Education
National Diploma - Computing Level 6
Royal Business College
New Zealand10.2011
Diploma - Information Technology
B & B Institute of Technology
India09.2009
Skills
- Problem-solving aptitude
- Programming
- Software practices
- Hardware maintenance
- Collaboration
- Cultural awareness
- Sales strategy
- Operational leadership
- Customer service
- Budget management
References
Can provide reference upon request.
Personal Profile
I like to keep myself well organized and always maintain a cheerful attitude. You won’t find me upset very often as I always choose to dwell on the bright side of a situation. Outside of work I love to socialize with friends. but if the weather isn’t that great, I’m usually at home trawling the internet for the latest computer-based technologies and browsing blogs., Looking for a challenging and satisfying career opportunity in a congenial working environment and prospects for continuation of professional learning and growth along with the progression of company.
Accomplishments
- FY22 : Awarded as a best sales person of the year in APG Annual Roadshow
- FY23 : Best Performing Store Of The Year in NZ/QLD "David Jones Newmarket"
Timeline
Concession/Cluster Manager
APG & CO. (Sportscraft, JAG & SABA) MW & WW.
08.2023 - Current
Data Administrator/Data Entry
Smith & Caughey
05.2013 - 07.2013
Stocktake Manager
RGIS Inventory Specialist New Zealand
01.2011 - 08.2018
National Diploma - Computing Level 6
Royal Business College
Diploma - Information Technology
B & B Institute of Technology