Archana Bhavna Devi
2/26 Portman Rd Mt Wellington,AUK
Summary
Skilled administrator, childminder, duty manager, picker packer, operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Childcare Assistant
JD Church Street Educare
03.2024 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Taught children to organize toys, wash hands, and share by leading by example.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Kept children between ages of 8months and 5year safe and secure with vigilant oversight.
Warehouse Assistant
Dynamix Recruitment (NZ Post)
03.2024 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Checkout Supervisor
PRC Trading (Freshchoice)
08.2023 - 01.2024
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 15 members, enforcing compliance with operational policies and procedures.
- Consistently met or exceeded performance targets set by store management, demonstrating a commitment to excellence in all aspects of the role.
- Checked workers and recorded performance for presentation to shift leaders.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Pick Packer
One staff Westgate
05.2023 - 08.2023
- Being a team player at all times while on the machine
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensuring all produce is well packed
- Ensuring work is done according to dead line
- Maintaining a good and healthier work place at all times
- Being alert at all times while at the work station.
Telephonist
Shreedhar Motors LTD
02.2023 - 04.2023
- Filling documents
- Participated in ongoing training initiatives to stay current on best practices in telephone communications.
- Improved customer satisfaction by efficiently handling incoming calls and directing them to appropriate departments.
- Making TT
- Being the secretary for CEO in the absence of secretary
- Making LC
- Typing letters for the company.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Collections Officer, Cashier, Admin Officer, Customer Service Representative
Vinod Patel (Home & Living)
08.2019 - 06.2022
- Providing with data entry daily with the call attempts made
- Preparing reconciliations on daily basis Preparing of monthly recons Accepting payments Proving customers with their account's statements
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Providing customer with requirements they need for an new account
- Managed approximately 30 incoming calls and made 200 call attempts, emails and faxes per day from customers.
Sales Assistant, Credit Officer
Courts Fiji Limited
03.2019 - 07.2019
- Providing superior customer service at all times
- Listening and recommending customer with products according to their will Proving customer installment statements Providing check list and opening of hire purchase accounts for customers informing customers on the requirements for a Hire Purchase accounts or credit accounts with the company Reliving cahier's/ Account clerks, other various departments (furniture, office works, ICT, White goods, Brown Goods
- Providing safer and always maintaining housekeeping at work at all times Team player
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Cashier/ Sales personnel
Max Val-u Supermarket Challenge plaza
11.2018 - 02.2019
- Meeting customers' needs and wants Providing excellent customer services at all times, especially during festive seasons
- Dealt with very frustrated customers and managed to meet their needs Working calmly and always maintaining professional atmosphere at all times.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/sales personal
Max value supermarket
12.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Greeting customer with a smile on the face at all times so that they do come back
- Labelling price tickets and ensuring that the goods are placed on the same shelves
- Worked flexible schedule and extra shifts to meet business needs.
- Filling in the shelves with stocks and correct displays.
Cashier
Rajendras food town supermarket
04.2015 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Filling in the shelves with stocks and correct displays.
Cahier/waitress
Chicken Express
01.2015 - 04.2015
- Listening and correctly placing orders to correct customers
- Greeting customer with a smile on the face at all times so that they do come back
- Emphasize on the discounted meals. Recommending customers to give their feed back in the customer feedback portal in regards to how the service is according to the way they were being served.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Sales /garment worker
Chinese shop Namadi heights Suva
03.2014 - 01.2015
- Greeting customer with a smile on the face at all times so that they do come back
- Cutting materials and sewing them Blankets, bed sheets, pillow cases, dresses, curtains
- Straight sewing, curved sewing, overlapping ,back stitching etc
- Worked fast to complete tasks and meet daily deadlines.
Sales assistant
Lals fashion boutique
12.2012 - 09.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Certificate in Administration And Payroll
The Carrear Acadamy
Australia, New ZealandSkills
- Friendly
- Cheerful and energetic
- Active listener
- Hygiene practices
- Patience and Empathy
- Reliable and punctual
- Infant Care
- Caring and Responsible
- Packaging and Labeling
- Customer Service
- New Employee Training
- Team Supervision
- Cash Management
- Operations Management
- Staff Training
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Data Confidentiality
Accomplishments
- Certificate in child care/minder, adult care from servicepro international tourism and hospitality institute
- 3rd runner up titration championship 2013
- 1St prize getter overall in high school for best model making
- 2nd prize getter in high school for best hula concert
- Deputy head girl n class prefect in Primary school
- Child care and adult care certificate holder (care/minder, adult care from servicepro international tourism and hospitality institute)
- Fiji national university -Trade Diploma In Office Administration; learned about how to work in a clerical department with broad thinking. Couldn't complete course due to dad's medical issues.
- Pt Shreedhar Maharaj College: FSLCE 207/500
- FEFE: 252/500
- FJC: 272/500
- FEYE:380/500
- FEC: 266/500
References
- Mr. Vikram Chand, Head of accounts and HR, Shreedhar Motors Fiji +6792221045
- Mr. James Mudliar, Finance executive, Vinod Patel (Home & Living) Fiji, +6799907367
- Mrs. Fawziyyah Khan, Head if department, Vinod Patel (Home & Living)Fiji, +6799380593
- Mr. Ronil, Senior retail manager, Courts Fiji Limited, +6799996276
- Mr. Rajnesh Kumar, Husband, 0273623792, Electrician, Horizon Energy Group, Penrose
- Mrs Divya Chandran, Management, +642108325134, Freshchoice, Otahuhu
- Mrs Amporn, supervisor, 02108196825, Mrs Rogers
- Mr Hari Erakattu, recruitment consultant, Dynamix recruitment, 096347917
- Miss Valre, supervisor, JD church street educare, 64226258011
Hobbies and Interests
- Cooking (especially Baking)
- Playing volleyball, netball
- Reading
- Adventurous
- Eager in swimming
- Spending time with family
hobbies
tracking, hiking, playing netball and batminton
Languages
English
Professional Working
Hindi
Full Professional
Fiji
Elementary
Timeline
Childcare Assistant
JD Church Street Educare
03.2024 - Current
Warehouse Assistant
Dynamix Recruitment (NZ Post)
03.2024 - Current
Checkout Supervisor
PRC Trading (Freshchoice)
08.2023 - 01.2024
Pick Packer
One staff Westgate
05.2023 - 08.2023
Telephonist
Shreedhar Motors LTD
02.2023 - 04.2023
Collections Officer, Cashier, Admin Officer, Customer Service Representative
Vinod Patel (Home & Living)
08.2019 - 06.2022
Sales Assistant, Credit Officer
Courts Fiji Limited
03.2019 - 07.2019
Cashier/ Sales personnel
Max Val-u Supermarket Challenge plaza
11.2018 - 02.2019
Cashier/sales personal
Max value supermarket
12.2015 - 07.2016
Cashier
Rajendras food town supermarket
04.2015 - 07.2015
Cahier/waitress
Chicken Express
01.2015 - 04.2015
Sales /garment worker
Chinese shop Namadi heights Suva
03.2014 - 01.2015
Sales assistant
Lals fashion boutique
12.2012 - 09.2013
Certificate in Administration And Payroll
The Carrear Acadamy
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