Summary
Overview
Work History
Skills
References
Timeline
Receptionist
SILOLO RAMONI PERISE

SILOLO RAMONI PERISE

West Harbour,AUK

Summary

I'd like to further my career and have a keen interest on expanding my current knowledge in the Compliance and Customer Service sector. This has expanded my interest to develop and maintain a good knowledge of the relevant changes, policies, procedures, and contractual obligations to be aware of the political environment to continue my learning path. I have excellent written and oral communication skills; I am efficient and hard-working; and have an exceptional ability to relate to people; I am highly motivated and thrives on new challenges within the work environment and within the community. I have had the opportunity to communicate across organizations and am also comfortable with complex situations which has enabled me to diffuse situations where conflict may occur. My previous roles and experiences have given me the opportunity and knowledge to develop new skills and to strive with a 'can do attitude' to be proactive, organized and be a logical thinker, in which I now find as key strengths. I am a positive, energetic, team player who works well under pressure and thrives on learning new skills and challenges. I can also work individually to get the tasks and workflow done, but never too proud to ask for assistance.

Overview

24
24
years of professional experience

Work History

Candidate Experience Partner/Compliance Specialist

HAYS
Takapuna
01.2023 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assessed new hires for compliance with company, state and federal requirements.
  • Facilitated communication between managers and new employees throughout the onboarding process.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with leadership teams on initiatives aimed at improving overall performance through effective onboarding processes.
  • Evaluated existing onboarding processes regularly in order to identify areas for improvement.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Ensured that necessary tasks is completed correctly before an employee begins work.
  • Established positive relationships with Client services and Onsite teams to provide services related to onboarding activities.
  • Maintained applicant profiles and information in applicant tracking system/Verify
  • Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
  • Maintained employee records, including contracts, benefits information, performance reviews and other related documents.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members, resulting in successful outcomes.
  • Monitoring candidates Background Checks in Fit2Work and Identifying Adverse Findings
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Understood and followed oral and written directions.

HOP CUSTOMER CARE CASE MANAGER

AUCKLAND TRANSPORT
AUCKLAND
01.2017 - 01.2023
  • All AT HOP, PT customer service enquiries of voice or written nature, and respond efficiently, effectively and accurately
  • Maintain an expert knowledge of products and services and where to locate this information, and also provide accurate information to customers internally/externally
  • Escalate any incidents, unanswered queries or concerns to a TL,2IC or other manager
  • Develop and maintain a good knowledge of the relevant changes, policies, procedures and contractual obligations in order to be aware of the political environment
  • Provide administrative duties associated with customer contact and ensure all assigned work is consistently processed within agreed timeframes
  • Resolve customer issues/queries as efficiently as possible to maintain customer goodwill
  • Actively promote AT products and services, informing customers of the benefits
  • Educate customers in self-help channels
  • Proactively and enthusiastically provide appropriate information and advice: respond quickly and accurately to queries, using all available resources; assisting customers with the special needs or requests
  • Ensure all enquiries/requests are processed in service level.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
  • Handled escalated customer service issues in a professional manner.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Ensured that all customer inquiries were addressed in a timely manner.
  • Generated monthly reports outlining key performance metrics such as call resolution rate, average handle time.
  • Managed data entry of client information into databases for tracking purposes.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

HEALTH & SAFETY REPRESENTATIVE

AUCKLAND TRANSPORT
AUCKLAND
01.2016 - 01.2018

CUSTOMER SERVICE SPECIALIST

AUCKLAND TRANSPORT
AUCKLAND
01.2014 - 01.2017

PROJECT MANAGER

TELNET SERVICE LTD
01.2000 - 01.2007
  • Outbound calls/sales, Inbound calls, Organisation skills, Communication skills, Training Agents, Call Monitoring, Interviewing, Computer Data Input

Skills

  • Talent Recruitment
  • Customer Relationship Building
  • Administrative Management
  • Company Processes and Procedures
  • Organization and Administration
  • Microsoft Office and Docusign
  • Establishing Effective Relationships
  • Judgement and Decision Making
  • Creative and Critical Thinking
  • Employment and Labor Law
  • Investigation Skills
  • Commercial Real Estate
  • Mentoring and Coaching
  • Staff Supervision
  • Building Trust and Relationships
  • Collaboration and Teamwork
  • Policy Knowledge
  • Knowledgeable in
  • Operations Management
  • Performance Analysis
  • Strategic Planning
  • Knowledgeable in Power of BI, Fieldglass, 3 Story Software
  • Project Management
  • Procedure Development
  • Contract Management
  • Project Development
  • Project Planning
  • Compliance Monitoring
  • Performance Evaluations
  • Customer Relations Specialist
  • Staff Training and Mentoring
  • Coaching and Mentoring
  • Processes and Procedures
  • Staff Training and Motivation
  • Client Rapport
  • Escalation Management
  • Follow-Up Skills
  • Complaint Handling
  • Account Management
  • Research and Due Diligence
  • Team Management
  • Cross-Functional Collaboration
  • Strong Leadership
  • Staff Mentoring
  • Account Updates

References

References available upon request.

Timeline

Candidate Experience Partner/Compliance Specialist

HAYS
01.2023 - Current

HOP CUSTOMER CARE CASE MANAGER

AUCKLAND TRANSPORT
01.2017 - 01.2023

HEALTH & SAFETY REPRESENTATIVE

AUCKLAND TRANSPORT
01.2016 - 01.2018

CUSTOMER SERVICE SPECIALIST

AUCKLAND TRANSPORT
01.2014 - 01.2017

PROJECT MANAGER

TELNET SERVICE LTD
01.2000 - 01.2007
SILOLO RAMONI PERISE