Courtney Denicker
Hamilton,Waikato
Summary
Experienced Sales Associate and Store Manager with a track record of exceeding sales targets and delivering exceptional customer service. Proficient in team leadership, inventory management, and problem-solving. Known for enhancing customer satisfaction through effective communication and in-depth product knowledge. Eager to leverage skills in a dynamic retail environment.
Overview
3
3
years of professional experience
Work History
Store Manager
Lovisa
07.2024 - Current
- Boosted store performance and met key performance indicators by implementing strategic plans and managing staff effectively.
- Conducted comprehensive stock audits to ensure inventory accuracy and prevent discrepancies.
- Led, empowered, and motivated staff to enhance performance and maintain high standards of customer service.
- Acted as a brand ambassador, promoting store image and fostering customer relationships.
- Supervised team operations, ensuring efficient workflow and collaboration.
- Directed store operations to ensure optimal performance and achievement of sales targets.
- Managed cash handling procedures and executed loss prevention measures.
Sales Assistant Team Member
North Beach
11.2022 - Current
- Enhanced customer satisfaction by providing accurate information on product availability and pricing.Operated cash registers accurately and efficiently while maintaining security of funds at all times.
- Handled returns and exchanges according to company policy and procedures.
- Used product knowledge to assist customers and suggest products.
- Assisted other departments when needed, including cashiering, and stocking shelves.
- Resolved customer complaints promptly to maintain customer satisfaction.
- Answered incoming telephone calls to provide store, product and service information.
Production Assistant
APL manufacturing
05.2024 - 06.2025
- Ensured workplace safety and compliance by adhering to health and safety protocols.Adhered to a thorough process to guarantee smooth and effective production activities.
- Processed and dispatched orders efficiently.
- Assembled products efficiently to meet production targets.
FOH Staff Member
Olive cafe
01.2022 - 07.2023
- Processed payments using POS system accurately and efficiently.
- Performed opening and closing procedures according to established guidelines.
- Managed inventory of supplies and restocked when needed.
- Resolved conflicts between guests or staff members in a professional manner.
- Greeted customers and answered inquiries in a friendly manner.
- Handled all phone orders with accuracy and efficiency.
- Resolved customer complaints promptly and professionally.
- Greeted and talked pleasantly with customers to promote positive image for business.
Volunteer
Pace power & air
- Organized, labelled, and filed documents according to a structured system for easy retrieval and secure storage.
- Conducted comprehensive inventory counts and reconciled physical stock with system records to ensure accurate inventory levels.
- Inspected and processed incoming parcels, ensuring proper delivery to designated recipients or secure storage.
Education
Completed Level 3 With University Entrance -
Rototuna Senior High
10-2023
Skills
- Customer Service Excellence
- Inventory Management
- Conflict Resolution
- Financial Transactions
- Sales Leadership
References
References available upon request.
Timeline
Store Manager
Lovisa
07.2024 - Current
Production Assistant
APL manufacturing
05.2024 - 06.2025
Sales Assistant Team Member
North Beach
11.2022 - Current
FOH Staff Member
Olive cafe
01.2022 - 07.2023
Volunteer
Pace power & air
Completed Level 3 With University Entrance -
Rototuna Senior High
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