Elaine Schuster
Auckland
Summary
Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Customer Specialist
ASB Bank
01.2021 - 07.2024
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Assistant Manager
Vodafone New Zealand
01.2015 - 01.2021
- Developed detailed plans based on broad guidance and direction.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor Of Applied Business - Human Resources Management
Manukau Institute of Technology
Manukau05.2021
Diploma - Business Administration And Management
Diploma in Business
Manukau05.2017
Skills
- Complaint resolution
- Multi-Line Phone Systems
- Money handling abilities
- Calm and Professional Under Pressure
- Data Collection
Timeline
Senior Customer Specialist
ASB Bank
01.2021 - 07.2024
Assistant Manager
Vodafone New Zealand
01.2015 - 01.2021
Bachelor Of Applied Business - Human Resources Management
Manukau Institute of Technology
Diploma - Business Administration And Management
Diploma in Business