Kuo-Wei Tai
Christchurch,CAN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
20
20
years of professional experience
Work History
Shopkeeper
IKEA
Kaohsiung, Taiwan
10.2015 - 11.2021
- Managed the sales floor workforce to ensure exceptional customer service and business demands are met.
- Trained and mentored co-workers for the daily tasks and procedures. Coaching and developing top talent to strengthen work flow productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored competitors' activities and learned customers' needs to assist in developing goods and services
Project Manager
Compal Electronics Inc.
Taipei, Taiwan
05.2002 - 05.2015
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
Education
Bachelor of Commerce - Management Science
University of Canterbury
Christchurch, NZ12-2001
Skills
- Team Building and Leadership
- Store Merchandising
- Inventory Management
- Sales Strategies
- Work Planning and Prioritization
- Employee Training
- Multitasking and Organization
- Problem-Solving
Accomplishments
- I have been a lecturer of IKEA Fundamental Leadership program.
- I have conducted a IKEA bathroom showroom re-build.
Timeline
Shopkeeper
IKEA
10.2015 - 11.2021
Project Manager
Compal Electronics Inc.
05.2002 - 05.2015
Bachelor of Commerce - Management Science
University of Canterbury
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