Overview
Work History
Education
Skills
References
Affiliations
Additional Information
Timeline
Generic

ASHANA PRASAD

Auckland

Overview

9
9
years of professional experience

Work History

Qualifications Development Coordinator

Bupa Care Services, Zealand
02.2023 - Current
  • Managed 10 Careerforce Registered Assessors within Bupa naWonally in partnership with Careerforce and NZQA
  • Managed 660 trainee enrolments in various Health and Wellbeing qualificaWons (Levels 2-4)
  • Cleaning qualificaWons (Levels 2-3), ApprenWceships (Diversional Therapy)
  • Managed 1700 trainee assessments with 60% of assessments completed successfully
  • Ensured learner qualificaWons and professional development of 200 learners with completed qualificaWons and consequently supported 200 learners pay rise and development within the team naWonally
  • Managed successful partnership and collaboraWon with 88 general and clinical managers across all
  • Bupa care homes naWonally
  • Facilitated bi-yearly qualificaWons development training sessions for 88 general manages and clinical managers across all Bupa care homes naWonally for knowledge sharing and disseminaWon
  • Work InstrucWons and Policy Updates: Successfully reviewed, streamlined and updated three work instrucWons and policies in alignment with Bupa’s policies and regulaWons
  • Complaints and Feedback ResoluWon - Resolved learner complaints and enhanced learner experience with 85% success
  • Provided quality control support to the clinical services quality assurance team - Undertook responsibility for monitoring and reporWng Registered Nurse Shortages and Pressure Injuries secWon across 44 Bupa care homes naWonally with 100% secWon 31s reported to Ministry of Health within the agreed Wmeframes
  • Developed resources, training modules and guides as part of conWnuing professional development as a high-level instructor power user of Bupa’s LMS – BupaLearn.

Health Officer (Project Manager)

NaWonal Mental, Ministry of Health Fiji
03.2022 - 01.2023
  • Designed and prepared 114 training and delivering modules on Mental Health & Disability Training
  • Awareness, and Psychosocial RehabilitaWon.

Project Coordinator - Quality Control

Hi Line Fruit & Vegetable Supplies
01.2015 - 12.2020
  • Successfully completed 95% of projects on Wme, resulWng in improved operaWonal efficiency
  • Implemented a streamlined data collecWon process that reduced errors by 20%
  • Managed a team of 4 to achieve key performance indicators and mentored the team to achieve professional objecWves
  • Improved team producWvity by 25% through effecWve coaching and performance management strategies
  • Formulated financial statements, adaptaWon plans, and Covid-19 safe operaWng procedures.

Student Tutor

University of the South Pacific
02.2019 - 07.2019
  • Trained 65 non-specialised mental health clinical professionals in Fiji, including doctors and nurses, in tailor-made mental health training programs
  • Promoted mental health to people of all age groups in the Fijian and Pasifika wellness sekngs - parWcipated 9 radio talk back shows
  • Liaised with relevant stakeholders to conduct 25 Mental Health Training, Awareness, and
  • Psychosocial RehabilitaWon programs
  • Reviewed, prepared, and developed comprehensive naWonal budget plans for the implementaWon of the naWonal mental health project
  • Represented Fiji on the InternaWonal Leadership on Mental Health IniWaWve and the internaWonal
  • IniWaWve with the Disability Leadership with endorsement in leadership by Ministry of Health Fiji
  • Led the comprehensive quality audiWng process of mental health agencies in Fiji, demonstraWng a commitment to enhancing efficiency and ensuring equitable paWent outcomes for all service users and their Whānau
  • Policy analysis included the Review of RheumaWc Heart Disease Policy for Fiji, the Review of Food and NutriWon Policy for Fiji with the Wellness Unit, the review of Fiji's Mental Health Act and Suicide
  • PrevenWon LegislaWon, Fiji's NaWonal Strategic Plan, Healthy Workplace Sekngs program, among others
  • Managed 70% of execuWve mental health and suicide prevenWon communicaWon which included formulaWon of speeches, talking points for internal and external government execuWves, briefing the
  • Minister of Health, Permanent Secretary of the Ministry of Health along with the Prime Minister’s office and government delegates
  • Worked collaboraWvely with respecWve delegates and stakeholders including World Health
  • OrganizaWon, UNDP, UNICEF, SPC, DFAT Australia, and all internal Fijian government ministries
  • Managed 29 mental health nurses to provide outpaWent/awareness mental health services in health centres and hospitals across Fiji
  • Conducted 30 engaging and interacWve tutorial sessions for students enrolled in IntroducWon to
  • Sociology, resulWng in enhanced comprehension of key sociological concepts
  • Fostered a collaboraWve learning environment, achieving a 20% increase in student parWcipaWon and criWcal thinking during tutorial sessions
  • Provided a small group assistance to 15 students, improving their understanding of sociological theories, methods, and course content
  • Addressed and resolved 100% of student complaints and concerns
  • Developed 40 supplementary materials, presentaWons, and acWviWes that contributed to a 15% improvement in students' understanding of sociological principles
  • EffecWvely communicated complex ideas to diverse learning styles, resulWng in a 25% increase in student comprehension
  • Delivered construcWve feedback to 50 students, offering insights on areas of quality improvement and reinforcing posiWve academic pracWces.

Education

Bachelor of Arts (Honours) - Psychology

Massey University

Bachelor of Arts - Psychology and Sociology

University of the South Pacific 
, University of Virginia, University of PiZsburgh 
, University of Toronto 
, University of Sydney

Skills

  • Hard Skills:
  • Time management and ability to work under pressure to meet deadlines
  • Team work and cohesion
  • Microsoo Office (Word, PowerPoint, Excel, Outlook) proficiency
  • Risk management
  • Policy development
  • Quality assurance and improvement
  • Data and audiWng
  • Highly value client confidenWality and service
  • Health and safety
  • AdministraWon
  • Understanding of auditing and meeting contractual requirements
  • Soft Skills:
  • Excellent CommunicaWon - oral and wriZen with internal staff, clients, management and field employees
  • AZenWon to detail
  • Problem solving
  • Interpersonal, analyWcal, and adult learning
  • Conflict resoluWon
  • Strong business acumen and professional

References

References: Available upon request

Affiliations

With a robust background in mental health policy development, education coordination, and community engagement, I bring a wealth of experience to the role of Quality Coordinator at NZ Health Group. As former National Mental Health Officer at the Ministry of Health Fiji, I spearheaded Fiji's mental health program, collaborating closely with esteemed organisations such as World Health Organisation and UNDP. My role involved training healthcare professionals and fostering mental health awareness in Pasifika communities. Presently, as Qualifications Development Coordinator at Bupa Care Services NZ, I oversee a team of assessors and manage training programs nationwide. My expertise lies in quality assurance, developing learning resources, and community engagement. My skill set aligns with NZ Health Group’s objectives, including establishing community partnerships, quality control, and empowering Māori and Pacific communities to take ownership of their health.

Additional Information

  • ecWvely allocated budget resources resulWng in a cost savings of 10% without compromising quality. Expanded partnership network by 30%, leading to new business opportuniWes and increased revenue. Fostered strong relaWonships with stakeholders resulWng in a customer saWsfacWon raWng of 95%.

Timeline

Qualifications Development Coordinator

Bupa Care Services, Zealand
02.2023 - Current

Health Officer (Project Manager)

NaWonal Mental, Ministry of Health Fiji
03.2022 - 01.2023

Student Tutor

University of the South Pacific
02.2019 - 07.2019

Project Coordinator - Quality Control

Hi Line Fruit & Vegetable Supplies
01.2015 - 12.2020

Bachelor of Arts (Honours) - Psychology

Massey University

Bachelor of Arts - Psychology and Sociology

University of the South Pacific 
, University of Virginia, University of PiZsburgh 
, University of Toronto 
, University of Sydney

Similar Profiles

CREATE PROFILE
ASHANA PRASAD