Katrina Sturch
Stanmore Bay,Auckland
Summary
Throughout my career I have managed people, projects and programmes of work. I believe a great team needs a leader that leads by example, is always available for the team and stakeholders, showing resilience and being a support person that gets involved in finding a way forward, getting to know end to end processes and products as well as showing up as the SME for the team. Most importantly, I strongly support getting to know your people and appreciate the work they do, help them on their career path and support them. I have been working for Health NZ formally known as Healthalliance as a Senior Project Manager & PMO Lead for Digital workspace working on Windows 10 desktop upgrade & Exchange Online rollout throughout NZ. I was also conducting interviews for project management roles. I was recently seconded into an Acting Programme manager role for ICT facilities managing 44 IT facilities projects in the Northern Region including Refurbishment data points and server room fit outs. Prior to working in the health sector, I had been working in the Telecommunications industry for 19 years starting off at Telecom, moving into Chorus, and then into Ventia as a programme manager building the Chorus Fibre Network across New Zealand, including Fibre Cabinets, fibre to the schools for MBIE, Multi Dwelling units, right of ways as well as single dwelling units until the contract we had with Chorus completed. I work alongside Project managers, Portfolio Programme Managers, Finance Business partners and Senior Leadership, Stakeholders from all hospital districts, and attend steering and working group meetings with executive members within Health NZ.
Overview
22
22
years of professional experience
Work History
Acting Programme Manager
Health NZ
01.2024 - Current
- I have 44 projects under action with the Northern region hospital builds
- Working on Comms/Server rooms and data ports for all new hospital new builds/ refurbishments and moves
- I collaborate closely with the Stakeholder management team to ensure Data and Digital is on track and on budget to complete the data component of any projects assigned to the team
- I am responsible for ensuring the end-to-end processes are followed, reporting, scheduling is compliant and mitigate any risks and issues as part of the Data & digital connection to the project while always compiling with health and safety
- I have thoroughly enjoyed working as a people manager and seeing things through to completion on time and on budget
- It has been great to see where Data & Digital fit in to assure the front-line staff have what they need to perform their role
- I believe I have built a team culture where the project managers want to come to work and put in a good effort
- We work as a team when problems arise and work outside of our allocated 40 hours to get the job done and mitigate any Risks
- I believe in leading by example and always being available to my team members and stakeholders
Senior Project Manager
Health NZ
01.2022 - 01.2024
- Company Overview: formally known as Healthalliance
- PMO Lead & Senior Project Manager – National Desktop Rollout & Exchange Online & PMO for 12 small works projects
- Keeping a connected plan across all workstreams which is used for Executive meeting updates and steering groups
- Identifying links and dependencies to better align deployments and migrations to ensure we only visit a district once rather than multiple times for various rollouts
- Other tasks include but not limited to forecasting; Planning, time sheeting approvals, Onboarding, Offboarding, scheduling travel and meetings
- Ensuring compliance across the projects with our governance structure
- Managing Deadlines; keeping the team engaged and connected; Managing Risks/Issues/Dependencies as well as Lessons Learnt; Prepping Steerco Packs; Proofing documentation to ensure it meets the governance structure before it gets sent out
- I have been part of many implementations/migrations including Planview, Exchange Online and Windows 10 Migrations and development with great outcomes including the role out of Service Now management tool for back office and field technicians to which I personally travelled the country training all Filed Managers Technicians and Directors as well as back-office staff on the new management tool, this included the technicians App to track and log into their assigned jobs
- I love being part of a team that can make a difference and have seen and been part of many valuable changes
- My responsibilities include producing and maintaining schedules and reporting, Milestone reporting, Risk, Issues, Dependencies, Lessons learnt registers
- Forecasting, Timesheet approvals, Onboarding, Offboarding
- Travel, recruitment, Financials
- Creating and scheduling meetings, training, workshops, running some training and planning day workshops
- Working alongside Stakeholders, Portfolio managers, Project Managers, Steering Group, and Senior Leadership teams, ensuring compliance and governance structures are adhered to
- Look after and manage a team of 6 x coordinators and 1 x Business Analyst
- I rolled out Windows 10 and Exchange Online for Auckland and Northland Region DHB’s in time and on budget
- Formally known as Healthalliance
Programme Manager
Ventia
01.2019 - 01.2022
- I had 13 direct reports working in various projects that I managed
- I had a focus on process improvements and many improvement ideas were implemented with great outcomes including the role out of Service Now a work management tool for back office and field technicians
- I personally travelled the country training all Filed Managers Technicians and Directors as well as back office and created reporting dashboards
Field Manager
Ventia
01.2017 - 01.2019
- Company Overview: formally Visionstream
- I exceeded my expectations at Ventia
- Each year I had exceeded at end of year review time and am proud to have been a field manager of a high performing team with the lowest rework when quality checked by the Ministry and one of the best KPI results
- I exceeded all KPI’s in this role and gained a high performing team which encouraged Chorus to remove my work patch from auditing due to the consistently high quality when I was leading the team of technicians building the fiber network
- I have a high engagement with technician performance due to the respect I gained being a woman in a man dominated industry
- I gained trust in the field because I made the working people my priority and made myself available to them when they needed me
- I celebrated their successes at every toolbox meeting and the guys were highly engaged
- As I moved into the Service Now project 100% of the time, the technicians maintained their engagement levels and quality
- I over-achieved in my quality field audits as well as my health and safety audits month on month and made sure that I visited my technicians at least twice a week
- I successfully got to lead the role as Managed Migrations program manager
- Formally Visionstream
Delivery Specialist
Chorus NZ
01.2003 - 01.2017
- 14 years in the business I have been a team leader; customer care Centre manager; documentation Manager; Complex provisioning SME and tester; Deployment scheduler for Fiber to the node project; Rural Broadband Initiative project; Ultra-fast Broadband for Schools project; Multi dwelling units and right of way fiber deployment projects and worked as a scheduler/ Delivery Specialist
- Tasks included: Conducting Health and safety checks; quality auditing
- Handling escalations; training; disciplinaries; compliance meeting KPI’s and encouraging my technicians to make every job they do 'Signature class' by being proud of the work they did
- I was a lead in the UFB and RBI schools program rolled out across the country
- I participated in the RBI (Rural Broadband Initiative) and FTTN (Fibre to the Node) cabinet rollout across the country
- I was main lead for proactive MDU build
- I was the Quality lead for Chorus and was one of the only delivery specialists at Chorus that looked after 5 exchange areas as well as assisting in the proactive build project and quality Lead at the same time
- I also exceeded in my end of year reviews year on year while at Chorus
- I was also the Scheduling Manager at Chorus for ROW’s prior to leaving to work for Visionstream
Skills
- MS project
- Power BI
- Service Now set up and Management Tool
- Project Management Office
- MS Excel
- Power Point
- Teams
- Executive reports
- Funding Papers
- Project Close Out
- Recruitment
- Onboarding
- Offboarding
- Performance Reviews
- Team Leader
- Programme Management
- Jira
- Confluence knowledge
- Planview project management tool
- FPIM finance tool
- SAP
- Training
- Excellent written and verbal Communication
- Understanding of governance structures
- Comprehensive understanding of Safe work practices
- Broad industry experience
- Subcontractor relationship management experience
- Leadership experience
- Managing Diversity
- Customer Focus
- Managing and Measuring Work
- Peer Relationships
- Motivating Others
- Drive results
- Resolve escalations
- Ensure all incidents are being documented
- Ensure safety concerns are promptly brought to attention
- Encourage and foster excellent safety practices
- Manage the quality, service, and productivity of the team
- Utilize performance management data
- Coach field resources
- Hold regular 1-on-1 performance discussions
- Ensure a great customer experience
- Model company values
- Ensure focus on meeting customer commitments
- Ensure we do not cut corners
References
- Caroline Rakich, Project Manager Team Lead, Health NZ, 021 832 679
- Josh Little, Programme Portfolio Manager, Health NZ, 027 242 1901
- Graham Manning, Project Director, Ventia NZ, 027 272 7471
- Kim Parkinson, Transformation Director, Ventia NZ, 027 890 0040
- Craig Davison, Manager, Chorus NZ, Craig.davison@chorus.co.nz
Training Certificates
- Site Safe
- High Performing Managers course (Visionstream)
- Prince 2 Foundation (Project Management course)
- Business Writing
- High Performing Managers Course (Telecom & again at Chorus)
- Managers course for non-Managers that manage projects (Chorus)
- Managing Our People
- HBDI – Chorus
- Facilitation Course
- Tactics Document Writing
- HDMI Course
- Travel & Tourism
- Computer Course—Ace Training (Excel intermediate)
- Brava Course
Timeline
Acting Programme Manager
Health NZ
01.2024 - Current
Senior Project Manager
Health NZ
01.2022 - 01.2024
Programme Manager
Ventia
01.2019 - 01.2022
Field Manager
Ventia
01.2017 - 01.2019
Delivery Specialist
Chorus NZ
01.2003 - 01.2017