Kayla Majurey
Paeroa
Summary
I want to demonstrate to the reader that I have the relevant skills and experience to fill the Broker Support role at Bay Insurance. I believe that my capacity for learning and the experience I have developed in the past will be an asset to Bay Insurance.
I currently work for a well recognised insurance company and while I love the work that I do, I would like the opportunity to develop myself further and be part of a local team again. I have five years experience in office environments including customer service, and over a years experience working for an insurance firm. Im proficient with MS Office as well as a range of online applications.
I pride myself on having excellent customer service skills. I have thrived in fast paced roles where: phone, online and face to face interactions have been necessary to deliver targeted outcomes. I am a problem solver and I have held several positions that require prioritization of tasks.
I think I would be a great fit at Bay Insurance and would like the opportunity to talk further about the role.
Thank you for your consideration.
Overview
8
8
years of professional experience
Work History
Insurance Adviser
MAS Insurance
Auckland / Wellington
2022.09 - Current
- Processed customer instructions for policy amendments.
- Handled a range of insurance queries from quotation stage to renewal.
- Established strong rapport with multiple clients.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased customer satisfaction by resolving issues.
- Handled high-volume telephone and email enquiries to minimise backlogs and meet company KPI.
- Served customers to drive sales and deliver top-quality experiences.
- Participated in on-going training and development courses to keep up to date with current insurance policies and changes.
- Issued payments to fulfill contract requirements and complete transactions.
- Upheld strict confidentiality and information protection standards for data.
- Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
- Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Used spreadsheet software to compile and analyse financial data.
- Exhibited positive brand ethos and integral values in internal and external correspondence.
Clinic co-ordinator
Triton Hearing
Thames , Waikato
2021.10 - 2022.09
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Hearing aid repairs and maintenance.
- Fielded enquiries to the best of my ability.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained records and balance sheet.
- Received payments for hearing aids and updated balances in computer.
- Managed and organised the clinical workload and booked appropriate appointments.
Optical Dispenser
OPSM
Thames , Waikato
2018.10 - 2021.10
- Replenished stock and processed deliveries to maximise product availability.
- Processed invoices and payment runs with complete accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Cleaned work areas and equipment to maintain hygiene standards.
- Worked flexible hours, covering nights, weekends and public holidays.
- Delivered high-quality results within budget and timeframe targets.
- Participated in community visual screenings.
- Collaborated with optometrists to reach individual and team goals.
- Assisted with insurance questions and eligibility.
- Co-ordinated patient flow and scheduling.
- Input patient information and exam findings into electronic medical record systems.
- Glasses repairs.
- Established continuous improvement initiatives to achieve KPIs.
- Delivered on revenue targets and service KPIs.
Previous hospitality, travel and education
Local cafe's, bars and restaurants
Thames , Waikato
2016.01 - 2018.10
Education
NCEA Level 3 -
Thames High School
New ZealandOptical accreditation
Associate retail accreditations program
AucklandSkills
Time Management
Prioritization
Excellent Customer Service
Computer Literate
Team Player
Fast Learner
Timeline
Insurance Adviser
MAS Insurance
2022.09 - Current
Clinic co-ordinator
Triton Hearing
2021.10 - 2022.09
Optical Dispenser
OPSM
2018.10 - 2021.10
Previous hospitality, travel and education
Local cafe's, bars and restaurants
2016.01 - 2018.10
NCEA Level 3 -
Thames High School
Optical accreditation
Associate retail accreditations program
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