Matthew Cator
Silverdale,Auckland
Summary
Audio Visual Technician transitioning to a Technical Support Technician role with a solid foundation in customer service from both the supermarket and fast-food industries. Proven ability to effectively communicate and troubleshoot technical issues, coupled with a commitment to delivering exceptional customer experiences. Ready to leverage technical expertise and interpersonal skills to provide outstanding support in a dynamic technical environment.
Overview
3
3
years of professional experience
Work History
Audio Visual Technician
Automation Associates
Ponsonby, Auckland
08.2023 - Current
- Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
- Monitored and repaired range of equipment, including audio, video and video conferencing systems.
- Organized cabling infrastructure in a neat and efficient manner according to best practices.
- Set up computer hardware, software applications, and networks for audiovisual systems.
- Provided technical support for audio visual equipment and systems.
- Troubleshot and resolved audio visual system issues.
McDonald's Employee
McDonald’s Frankton
Frankton, Hamilton
05.2023 - 08.2023
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Supermarket Cashier
New World Orewa, Foodstuffs NZ
Orewa, Auckland
07.2022 - 10.2022
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Operated the cash register efficiently to ensure accurate tracking of all transactions.
- Assisted customers with locating items in the store and provided product information when necessary.
- Answered customer inquiries promptly and professionally while providing exceptional customer service.
- Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds.
KFC Silverdale
Restaurant Brands
Silverdale, Auckland
04.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Level 5 Certificate in Information Technology -
WINTEC
06.2023
Level 3 Certificate in Computer Science -
WINTEC
11.2022
Skills
- Office 365
- Ability to Work in a Team
- Communication
- Self motivated
- Troubleshooting
- Fast Learner
- Network Configuration
- Strong Verbal and Written Communication
- Remote Support
References
References available upon request
Timeline
Audio Visual Technician
Automation Associates
08.2023 - Current
McDonald's Employee
McDonald’s Frankton
05.2023 - 08.2023
Supermarket Cashier
New World Orewa, Foodstuffs NZ
07.2022 - 10.2022
KFC Silverdale
Restaurant Brands
04.2021 - 07.2022
Level 5 Certificate in Information Technology -
WINTEC
Level 3 Certificate in Computer Science -
WINTEC
Similar Profiles
Jo Anna Marie RebultanJo Anna Marie Rebultan
Aftermarket Sales Support Specialist at Veetech Automation FZE (formerly named Versatech AUtomation FZE)Aftermarket Sales Support Specialist at Veetech Automation FZE (formerly named Versatech AUtomation FZE)
Hetal ShahHetal Shah
Procurement Project Manager at OMRON AUTOMATION AMERICAProcurement Project Manager at OMRON AUTOMATION AMERICA
Adriana JimenezAdriana Jimenez
TQM Supervisor at American Automation – Denver International AirportTQM Supervisor at American Automation – Denver International Airport
Changhao (Blair) WangChanghao (Blair) Wang
Ocean Product Supervisor (In Training) at Expeditors International NZ LtdOcean Product Supervisor (In Training) at Expeditors International NZ Ltd
Meredith MillerMeredith Miller
Key Account Manager at Tactical SolutionsKey Account Manager at Tactical Solutions