Roman Frolov

Work History

Dental Mobile Clinic Coordinator

"Piranya"Ltd

, 13 Pavlovicha Street,Khabarovsk,Russia

10.2013 - 10.2023

Assisted in the coordination of a preliminary schedule for the work of a Mobile dental clinic, patient care services, including scheduling appointments and managing medical records.
Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports.
Responded to inquiries from patients and healthcare providers regarding clinic services and policies.
Processed insurance claims for reimbursement of medical services rendered by the clinic.
Ensured compliance with all applicable laws, regulations, and standards related to healthcare operations.
Performed data entry of patient information into electronic medical records system.
Compiled monthly financial statements for review by senior management team.
Verified accuracy of patient billing information prior to submitting claims for payment.
Monitored inventory levels of supplies and medications to ensure adequate stock on hand at all times.
Assisted in the development of new procedures and protocols related to clinic operations.
Developed marketing materials for distribution within the community to promote clinic services.
Coordinated with physicians and other healthcare professionals to ensure quality care delivery.
Managed daily appointment schedules for physicians and other clinical personnel.
Acted as a liaison between the clinic administration and external vendors or contractors.
Organized special events such as health fairs or seminars on behalf of the clinic.
Prepared purchase orders for procurement of office supplies or equipment needed by the facility.
Answered telephone calls from patients seeking advice or assistance with their medical needs.
Directed and escorted patients to treatment areas per appointment plans.
Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
Verified patient billing information, processed patient accounts and maintained records and documentation.
Restocked supplies in examination rooms and team stations to support clinic operations.
Communicated with patients with compassion while keeping medical information private.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.

Dental Receptionist

"Real Smile" Ltd

, 138 Lenin Street, Blagoveshchensk City,Russia

11.1998 - 09.2013

Greeted patients, provided them with necessary paperwork, and verified insurance information.
Answered incoming calls, scheduled appointments, and confirmed patient visits.
Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Collected payments from patients in accordance with established policies and procedures.
Assisted in the maintenance of dental equipment and supplies inventory.
Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Created a welcoming environment for patients by providing exceptional customer service at all times.
Responded to inquiries from patients regarding their accounts or dental services offered.
Coordinated with other healthcare professionals to ensure efficient office operations.
Managed front desk operations including scheduling appointments, collecting payments.
Prepared correspondence letters for insurance companies related to claims processing.
Verified patient's eligibility for benefits under various insurance plans.
Processed referrals to specialists when required by the dentist.
Monitored supply levels within the office and ordered new materials as needed.
Organized patient charts prior to each appointment in order to save time during check-in process.
Provided support with front office duties such as photocopying documents or scanning files.
Verified, updated and entered patient information into system.
Answered and managed incoming calls and emails.
Scheduled cleanings and dental appointments for patients using appointment software.
Took customer payments and billed insurance companies for remaining balance.
Collected payments from patients and arranged payment schedules.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Maintained master calendar and scheduled new appointments based on provider availability.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Scheduled and confirmed patient appointments and consultations.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Communicated with patients with compassion while keeping medical information private.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Completed relevant insurance and other claim forms.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Compiled and coded patient information or data in appropriate computer system.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Interviewed patients to complete case histories and intake forms.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Ordered and maintained supply inventory for medical office.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Routed laboratory or diagnostic results to appropriate staff.

Summary

Overview

Work History

Dental Mobile Clinic Coordinator

Dental Receptionist

Education

Graduate Certificate - NZIM Certificate in Management

Skills

Affiliations

Languages

Timeline

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