Hinapua Tunoa
Te Atatu South,New Zealand
Summary
Proven hospitality professional with extensive experience in front-of-house operations and bar service, notably at Darlings On Drake. Excelled in customer service expertise and efficient cash register operations, enhancing guest satisfaction and streamlining payment processes. Demonstrates exceptional adaptability and an engaging personality, contributing to a significant improvement in service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Bartender & Front of House
Darlings On Drake
Auckland, Auckland City
11.2023 - 01.2025
- Organized seating arrangements for confirmed bookings.
- Welcomed guests upon arrival.
- Highlighted daily specials and menu details according to set standards.
- Processed orders with accuracy and efficiency.
- Deliver food and drinks.
- Revisit regularly to gather feedback.
- Ensured table cleanliness and delivered bill efficiently.
- Processed payments efficiently.
- Prepared bar area to ensure operational readiness before opening.
- Demonstrated strong interpersonal skills to ensure positive client interactions.
- Ensured beverage recommendations aligned with bar and restaurant standards.
- Verified identification for customers appearing to be minors.
- Provided customer service and processed transactions.
- Monitored inventory levels and replenished stock efficiently.
- Sanitized bar surfaces thoroughly at closing.
- Guarantee all necessary arrangements are complete for the next day.
Guest Service Agent (Night Receptionist)
Novotel
07.2022 - 10.2023
- Greet guests as they come in
- Manage check-in and check-out process
- Answering questions and requests, and helping with administrative tasks at the front desk
- Check expected arrivals and prepare accordingly
- Post and take payments after night audit is rolled
Food & Beverage Attendant
Sudima Hotel
05.2021 - 12.2021
- Greet customers and answer their questions about menu items and specials
- Hosting Meeting conferences and events
- Welcoming guests and taking bookings at front desk
- Take food or drink orders from customers
- Accept payments and balance receipts
- Serve food and drinks to customers at their tables or serving counters
- Clean assigned work areas, dining tables or serving counters
- Replenish and stock service stations, cabinets and tables
Bar & FOH
Hoppers Garden
01.2018 - 12.2018
- Welcoming guest
- Servicing and taking orders
- Presenting food and drinks up to restaurant/Bar standards
- Helping out at the bar if needed (on busy nights)
- Clearing clear dishes and empty glasses from tables and wiping down Tables
- Also setting up tables for new guest
- Completing daily and weekly cleaning schedules
Education
Diploma in Tourism and Travel Management - Level 5
The New Zealand School of Tourism
01.2022
New Zealand Certificate in Tourism - Level 3 with a strand in Tourism & Travel, ITC Certificate in Tourism and Travel, ITC Cabin Crew Online Certificate, New Zealand Certificate in Travel-Level 4, ITC Amadeus Reservation Certificate, ITC Cruise Online Certificate
The International Travel College
12.2018
NCEA Levels 3, 2 and 1 - Merit Certificate in Mathematics, First Aid Certificate
12.2017
Skills
- Work calmly under pressure
- Working independently
- Customer service skills
- Management skills
- Task completion
- Focus on tasks
- Time management
- Changing beer kegs
- Bar restocking
- Safe serving practices
- Cash register operations
- Engaging personality
- Strong multitasking
- Handling difficult customers
- Responsible alcohol service
- Customer service expertise
- Payment processing
- Classic cocktails
- Highly reliable
- Outstanding customer service
- Performance improvement
- Liquor restocking
- Outgoing personality
- Cleanliness and hygiene
- Bar service preparation
- Food service
- New hire training
- Basic math
- Adaptability and flexibility
- Listening skills
- Basic accounting
- Group reservations management
- Food running
References
- Rosie Hunt, Tutor, International Travel College, 022 633 1426
- Mary, Manager, Darlings on Drake, 021 029 68187
Languages
Tuvaluan
Full Professional
Fijian
Elementary
Timeline
Bartender & Front of House
Darlings On Drake
11.2023 - 01.2025
Guest Service Agent (Night Receptionist)
Novotel
07.2022 - 10.2023
Food & Beverage Attendant
Sudima Hotel
05.2021 - 12.2021
Bar & FOH
Hoppers Garden
01.2018 - 12.2018
Diploma in Tourism and Travel Management - Level 5
The New Zealand School of Tourism
New Zealand Certificate in Tourism - Level 3 with a strand in Tourism & Travel, ITC Certificate in Tourism and Travel, ITC Cabin Crew Online Certificate, New Zealand Certificate in Travel-Level 4, ITC Amadeus Reservation Certificate, ITC Cruise Online Certificate
The International Travel College
NCEA Levels 3, 2 and 1 - Merit Certificate in Mathematics, First Aid Certificate
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