Lote Siavao
Manurewa,Auckland
Summary
I am a self-motivated and hard-working individual who is able to cope well under pressure, and committed to providing excellent customer service with accomplished and tenacious sales representative in ambition organizations targets. I am also seeking a full time opportunity to excel and add value to your company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Meat Box
Auckland
01.2024 - 12.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Menzies Aviation
New Zealand
01.2023 - 12.2024
- Respond to all inbound phone calls in a good manner.
- Greeting clients, handling face to face enquiries and managing complaints
- Provides prompt, courteous customer service
- Achieve productivity standards and goals while maintaining the highest level of customer services
- Process transactions and reply to inquiries about products and services
- Record all clients details of inquiries, complaints, or documents, as well as actions taken
- Using software system to track, gather relevant information’s for clients
- Training new staff and queue walking to assist customer pro- actively
- Refer unresolved customer issues to designated call centre department or a team leader for resolution.
Sales and Marketing Representative
Store Supply Warehouse
Samoa
01.2019 - 12.2021
- Developed product knowledge to provide effective customer support and solutions.
- Assisted in executing marketing campaigns to enhance brand visibility and engagement.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Analyzed market trends to identify opportunities for product promotion and sales growth.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Education
High School Diploma - Biological Sciences
Tangaroa College
Auckland Otara11.2022
Skills
People soft and Oracle
self motivated
Leadership
Fast paced worker
Conflict resolution
Time management
Creative thinking skills
Employability skills
Analytical skills
Warehouse experiences
General Labour
Scheduling
Awareness of health & safety legislation relating to office work
Timeline
Customer Service Representative
The Meat Box
01.2024 - 12.2025
Customer Service Representative
Menzies Aviation
01.2023 - 12.2024
Sales and Marketing Representative
Store Supply Warehouse
01.2019 - 12.2021
High School Diploma - Biological Sciences
Tangaroa College