Ranran Wang
Auckland,Blockhouse Bay
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Creative Digital Marketing Consultant with excellent relationship and communication skills to drive new business opportunities. Considered superstar in presenting effective marketing solutions.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Element Painting Limited
11.2021 - Current
- Make calls to customers and partners to confirm project progress and payment issues.
- Provide excellent customer service by promptly responding to customer inquiries, effectively resolving issues, and building strong relationships.
- Ensure accurate record keeping through diligent data entry and database management of important company information.
- Receive and classify incoming mail for recording, delivery, or distribution to the correct recipient.
- Manage paper and electronic filing systems by routing various documents, receiving messages, and managing incoming and outgoing mail.
- Use the Xero system to collect invoices and provide quotation services to customers.
- Use Facebook, Instagram, Red book and WeChat for marketing and acquire new customers.
- Liaise with contractors and promptly resolve issues that arise on projects.
Digital Marketing
Treasure Tech
06.2021 - 10.2021
- Find customers through social platforms and build a customer database
- Invite customers to meet and establish customer relationships through emails and phone calls
- Conduct face-to-face marketing and communication with store managers and introduce our morning nz platform.
- Help customers formulate detailed promotion plans and provide timely feedback to customers on the results.
- Learn social promotion knowledge and continuously accumulate customer needs.
Sales manager
New China Life Guangzhou
07.2015 - 03.2018
- Maintenance and operation of the company's cooperative bank outlets
- Conduct insurance product training for bank employees
- Set monthly performance goals and propose plans to achieve them
- Formulate incentive plans for each bank branch according to the company's monthly incentive plan
- Develop product display boards to attract customers' attention
- Conduct product sales drills for key sales personnel and teach sales skills
- Report performance to the president on a regular basis, and use the president to motivate employees to promote products
- Three- times morning meetings and product exchange meetings are held every month
- Summarize performance at the end of the month, and formulate next month's sales target and sales nodes
- Organize bank customers to participate in theme activities
- Develop an event planning plan and communicate with the financial manager to determine the target group
- Customer relationship maintenance and product terms description
- Participate regularly in company product learning and financial knowledge learning
Sales
Setek Ji Nan
08.2014 - 07.2015
- Screen target customers by phone
- Make customer phone invitations from company customer data
- Organize customers to participate in company product activities
- Introduce and recommend products to customers
- Customer product feedback access
- Visit customers regularly
- Maintain customer relationships and build trust with customers
- Expansion of customer base by referral of old customers to new customers
- Product knowledge training and learning
Education
MBA -
Auckland Institute of Studies Auckland
01.2021
Bachlor -
Ji Nan University Guangzhou
01.2018
College -
Shenhan Finance And Trade Vocational College
01.2016
Skills
Accounting
Driver license
Computer
Customer Service
Data Entry
Computer Skills
Office Administration
Customer and client relations
Database entry
Invoice Processing
Languages
English
Fluent
Mandarin
Native
Cantonese
Beginner
Hobbies and Interests
- Traveling
- Cooking
- Watching movies
- Making friends
accounting certificate
I'm studying for a Certificate in Accounting and currently have four courses left to finish. The basic accounting course has helped me gain new theoretical support in the accounting field, and will also help me in my future work.
Timeline
Administrative Assistant
Element Painting Limited
11.2021 - Current
Digital Marketing
Treasure Tech
06.2021 - 10.2021
Sales manager
New China Life Guangzhou
07.2015 - 03.2018
Sales
Setek Ji Nan
08.2014 - 07.2015
MBA -
Auckland Institute of Studies Auckland
Bachlor -
Ji Nan University Guangzhou
College -
Shenhan Finance And Trade Vocational College
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