Faafetai Benjamin Mailata
Glendene,New Zealand
Summary
I am a dedicated professional with a strong commitment to empowering vulnerable populations in Aotearoa. I have a proven ability to navigate dynamic roles within the Ministry, leveraging exceptional communication and negotiation skills to connect individuals and families with essential support services. I am recognised for a strong work ethic, cultural awareness, and integrity that I believe will help contribute to delivering Kainga Ora outcomes. I am Self-motivated leader who inspires others while remaining receptive to collaborative learning opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Integrated Services Case Manager – Emergency Housing
Work and Income
10.2019 - Current
- Placing and assisting clients secure suitable and sustainable alternative accommodation
- Providing wrap around support to clients when suitable accommodation secured to ensure smooth transition from emergency housing to alternative accommodation
- Supporting clients through hardship
- Placing clients onto the housing register or reviewing their current priority rating
- Monthly presentations to stakeholders regarding Work and Income support products
- Collaborating with service providers to provide additional support whilst in Emergency Housing
- Collaborating and maintaining relationships with contracted and non-contracted housing providers
- Facilitate Ready to Rent programmes and Emergency Housing Training
Manager Client Services Operations - Secondment
Work and Income
12.2024 - 01.2025
- Lead and manage team operations to deliver sustainable outcomes for our whānau.
- Ensure staff receive appropriate support in decision-making, where required.
- Oversee workflow distribution, ensuring staff receive appropriate workflow, information, and tools to undertake their role efficiently.
- Work collaboratively with stakeholders to ensure we can deliver outcomes most effectively to our clients.
Assistant Service Centre Manager – Secondment
Work and Income
01.2021 - 02.2021
- Oversee employment team
- Ensuring case managers were meeting their caseload targets and placements into work
- Ensuring case managers were meeting their client engagements targets
- Provide reports to Regional Office regarding client engagements
- Collaborating with Work Brokers & Programme Coordinators to ensure Waitakere Community Link meet their employment exit targets, ensuring the employment expo days were at full capacity therefore utilising available resources
General Case Manager / Work Search Support / Work Focus Case Manager
Work and Income
10.2016 - 10.2019
- Completing and granting client benefits
- Supporting and assisting clients going through hardship
- Collaborating with work broker, programme coordinator in formulating plans to transition clients into employment
- Establish relationships with social services and providers
Education
5th Form School Certificate -
Kelston Boys High School
01.2003
6th Form Certificate -
Kelston Boys High School
01.2003
7th Form Bursary -
Kelston Boys High School
01.2003
Certification
- 2003, Prefect at Kelston Boys High School
- 2003, Deputy Leader of House Group
- 2009, New Zealand Cricket Accredited Level One Coach
- 2012, Qualified Community Umpire Instructor
- 2015, Small Blacks Coaching qualified
Sportingachievements
- Captain of Samoa National Cricket team
- ICC EAP Regional Tournament – Selected as captain of tournament team
- Eden Roskill District Cricket Club Premier Captain
Voluntarycommunityactivities
Counties Manukau Kirikiti Association, 06/01/11, Present, Chairman, Organise and run traditional kilikiti formats, Organise and run modified kilikiti formats which align towards Auckland Cricket Strategic Plan, Build relationships with other kilikiti organisations
References
- Judith Gawler-Lata, Manager Regional Housing, Work and Income, +649 917 7545, +6429 200 6855, Judith.Gawler-Lata003@msd.govt.nz
- Natasha Robinson, Manager Client Service Operations (Housing), Work and Income, +649 917 7765, +6429 200 6273, natasha.robinson002@msd.govt.nz
Timeline
Manager Client Services Operations - Secondment
Work and Income
12.2024 - 01.2025
Assistant Service Centre Manager – Secondment
Work and Income
01.2021 - 02.2021
Integrated Services Case Manager – Emergency Housing
Work and Income
10.2019 - Current
General Case Manager / Work Search Support / Work Focus Case Manager
Work and Income
10.2016 - 10.2019
5th Form School Certificate -
Kelston Boys High School
6th Form Certificate -
Kelston Boys High School
7th Form Bursary -
Kelston Boys High School
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