Maave Uitime
Whitby,WGN
Summary
Accomplished Product Owner and Project Manager with a proven track record at IBM, specializing in Agile and Scrum methodologies. Expert in stakeholder relationship management and product lifecycle management, I've led cross-functional teams to deliver high-quality products on time, achieving significant improvements in productivity and customer satisfaction.
Overview
37
37
years of professional experience
Work History
Product Owner Provider Hub (Salesforce)
Accident Compensation Corporation, ACC
2023.04 - Current
- Managed multiple teams between 19 and 8 staff/streams of work to deliver Provider Hub solution, adhering to the SAFe Agile methodology
- Led collaboration with Health NZ to leverage their identity Portal (MHAW) and managed the integration of MHAW and Provider Hub
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Presented with the team all of the sprint playbacks
- Led delivery of ACC forms, queries and the Security Model (on track)
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- An active contributor to comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs, including setting up and facilitating co-design sessions with the business to capture their feedback of the design
- Worked closely with Security, Privacy, TCAB, Comms and the DevOps team to ensure operational readiness and signoff gained for deployment to Production
Platform & Product Manager (Salesforce)
Ministry Of Education
2018.10 - 2023.04
- Setup Salesforce: Managed the implementation and ongoing setup of Salesforce as one of the Ministry's strategic platforms within the Ministry of Education environment.
- Product Roadmap Development: Worked with a team of consultants, architects and key business stakeholders to create a product roadmap that balanced quick wins with long-term objectives, prioritizing key deliverables.
- Programme and Backlog Management: Managed the programme and backlog of work to ensure timely and strategic execution of Salesforce projects. Managed stakeholder expectations effectively throughout the entire product development process.
- Supplier Panel: Established and managed a supplier panel to support Salesforce implementation and operations.
- Licensing Structure: Ensured an optimal licensing construct was in place to support the Ministry’s needs. Approved any new or changes to the provisioning of the licenses
- Business Case Contributions: Contributed to the development of business cases for various phases of Salesforce implementation.
- Stakeholder Engagement: Actively engaged with Salesforce, internal architects, consultants, and key stakeholders (Tier 2 and Tier 3) within the Ministry and the broader Education Sector. Articulated how Salesforce could best support their business transformation strategies and demo 'ed some prototypes the team had developed.
- Workshop Facilitation: Organized and led multiple workshops to showcase Salesforce product sets to key stakeholders and sector representatives. Developed prototypes that served as essential tools for demonstrating potential solutions.
- Product Documentation: Created detailed product documentation to communicate upcoming features and product updates to internal teams.
- Training Material Development: Collaborated with sales teams to create effective training materials, enhancing staff product knowledge and leading to improved close rates.
- User Stories and Specifications: Documented user stories, specifications, and product features into comprehensive work orders, facilitating clear communication across teams and defining mandatory requirements.
- Covid Response: Led and managed the team to deliver the Salesforce build which was rolled out to 2500 schools/kura and 4500 early learning centres, kohanga reo’s over a two-week period. It was the fastest deployment and rollout to the entire Sector in the Ministry at that scale.
- Team Management: Permanent staff joined the team and became integral to the ongoing journey. To facilitate their integration, coordination was done with contractors to provide training, and an induction pack was developed for both the team and vendors. All team members completed relevant Trailhead modules, and Senior-to-Team Member sessions were organized to cover various topics and specific issues. External experts were arranged to present on key products such as MuleSoft and Vlocity. Regular communication was maintained with team members to stay informed about ongoing activities and developments, ensuring a clear understanding of their progress and challenges.
- Platform due diligence: Responsible for the operation of the Salesforce Platform and was the key escalation point for any issues concerning the safety and performance of the Platform including signing off on all deployments across all environments into Salesforce and all security C&A's
- Delivery and Support of other Agencies: Supported Teaching Council with their Salesforce implementation and worked with Ministry of Social Development as my team developed an application for them on their own org. Worked with MPI and ACC on sharing our knowledge and journey using Salesforce
Project Manager, DevOps
Ministry Of Education
2017.03 - 2018.09
- Managed team of 10 to deliver pilot in Azure of tooling
capabilities within continuous delivery pipeline - Project Managing deliverables on time, to budget, to agreed
specifications/tools/artefacts - Networking other DevOps environments in government
sector and private sector to leverage their learnings - Conducting workshops with key IT stakeholders to assess the
viability of Bi-modal structure - Presenting and influencing DevOps model to CIO and SMT
- Engaging 3rd party DevOps consultants as advisories to this project
- Leading and strategizing DevOps model into Ministry of
Education environment - Working with external DevOps consultant to develop a roadmap
- Submitted investment bid to implement a DevOps model using
phased approach - Produced project artefacts in accordance to Prince2
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Applications Delivery Manager
Ministry of Education
2015.03 - 2018.09
- Managed team of 10 .net developers including HR responsibilities
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Project Manager - Attendance/Truancy Solution
Ministry Of Education
2013.08 - 2015.02
- Managed a team a Project team of 12 to deliver a new application to capture Student Attendance data
- Setup the Statement of Work for the vendor to develop the solution with internal Ministry resources
- Managed the data privacy and application security requirements
of the Ministry - Delivered a pilot to demonstrate the prototype of critical functionality
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Reported into the Business Owner and the governance board
- Successfully managed multiple streams simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases in alignment to the new contract starting for Attendance staff
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
Team Lead, Application Development & Support
Land Information New Zealand
2010.01 - 2010.10
- Set up a new team, creating 2nd and 3rd level support and
maintenance services to Statistics NZ internal/external business
units - 22 staff (BA’S, Testers and Developers) across 3 centre’s (Wellington,
CHCH, Auckland) - 145 Legacy applications (developed in Centura, Sybase, SAS, VB,
Lotus Notes, SQL etc) - Establishing and negotiating SLA’s and OLA’s
- Management and distribution of 1.5m budget
- Support work programme including development secondments
when required - Development of the Production Support Handover
- Upskilling and transitioning legacy skills in alignment to the new
Business Transformation strategy (i.e. C# environment) - Relationship management with 3rd party vendors and internal
business units - Software enhancements up to 20k and all defects and bug fixes
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Team Lead, Business Analysts
Department of Corrections
2007.03 - 2009.12
- Managed 25 Business Analysts and 10 Technical Analysts including HR responsibilities
- Setting up a new team to work on IOMS Conversion – migration from
VB6 to .net environment - Forecast resource allocation for capital funded projects
- Established work-programme for IOMS Rewrite project
- Implement and set up processes including workflow for requirements
gathering - Implement and manage the Change Management processes and
procedures for all software developments and SDLC artefacts - Implement and own TRIM schema
Manager, Application Support
Statistics New Zealand
2005.11 - 2007.03
- Managed team of 15 Application Support developers
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Team Lead, Service Desk
Accident Compensation Corporation, ACC
2005.11 - 2007.03
- Managed a team of 8 Service Desk Analysts
- Managed work allocation and assignment of cases
- Worked with Unisys to triage between the support levels
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored queues and produced monthly SLA reporting
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Project Manager - Contact Centre Mystery Shop
Accident Compensation Corporation, ACC
2005.11 - 2007.03
- Project managed a small team of 5 to deliver a mystery shopper survey
commissioned by the ACC Chief Executive and was done discretely. - Completed the procurements process to engage a marketing
survey company - Managed the survey which was conducted across the entire ACC
organisation - Completed the project artefacts for approval
- Presented to the ACC Chief Executive the findings and
recommendations
Project Manager, Operations
IBM
1992.11 - 2003.01
- Led team of 45 IT Operations Specialists, including (software architects, dba’s, developers, technical support, BA’s, security, performance and capacity planning specialists etc)
- Assigned team members to various offshore assignments based on their expertise and project needs.
- Managed contracts with external vendors, ensuring compliance and performance standards.
- Engaged with customers and outsourced partners to maintain effective business relationships.
- Attended inspections of design changes to code, ensuring minimal impact on operations.
- Development and management of Projects (requirements,
analysis, design and implementation phases). Coordinate all
resources ensuring correct skill-sets are applicable to the specific
project - Managing multi projects running simultaneously working toward
the same timeframe - Rolling out of global software release/upgrade deliverables
- Conducted Operations Audit at Sony in The Netherlands
- Identifying customer requirements and developing project plans
to implement tailored Operations solutions - Presented and Marketed Operations Solution for Global ICMS customers
Senior Operations AS400
ANZ Banking Group
1987.07 - 1992.11
- Managing and providing support and maintenance to the
ANZ systems and environments - Monitor system performance and availability, including CPU usage, disk space, and memory.
- Review system logs and alerts to identify and address potential issues.
- Schedule and manage batch jobs and interactive jobs using job scheduling tools.
- Monitor job status, manage job queues, and resolve job-related issues or failures.
- Perform job priorities and adjustments to ensure timely processing.
- Streamlined order processing workflows by integrating technology solutions that increased speed while maintaining accuracy.
- Managed cross-functional teams to ensure timely project delivery and exceed customer expectations.
Education
Skills
- Release planning
- Business Analysis
- Product Backlog Management
- Roadmap development
- Agile frameworks
- Agile Methodology
- Stakeholder relationship management
- Product Lifecycle Management
- Scrum Methodology
- Requirements Elicitation
- Risk Management
- Product Development
- Project Management
- Operations and Platform Manager
Timeline
Product Owner Provider Hub (Salesforce)
Accident Compensation Corporation, ACC
2023.04 - Current
Platform & Product Manager (Salesforce)
Ministry Of Education
2018.10 - 2023.04
Project Manager, DevOps
Ministry Of Education
2017.03 - 2018.09
Applications Delivery Manager
Ministry of Education
2015.03 - 2018.09
Project Manager - Attendance/Truancy Solution
Ministry Of Education
2013.08 - 2015.02
Team Lead, Application Development & Support
Land Information New Zealand
2010.01 - 2010.10
Team Lead, Business Analysts
Department of Corrections
2007.03 - 2009.12
Manager, Application Support
Statistics New Zealand
2005.11 - 2007.03
Team Lead, Service Desk
Accident Compensation Corporation, ACC
2005.11 - 2007.03
Project Manager - Contact Centre Mystery Shop
Accident Compensation Corporation, ACC
2005.11 - 2007.03
Project Manager, Operations
IBM
1992.11 - 2003.01
Senior Operations AS400
ANZ Banking Group
1987.07 - 1992.11
Similar Profiles
Tayla Lochore PyeTayla Lochore Pye
Enabled Recovery at Accident Compensation Corporation, ACCEnabled Recovery at Accident Compensation Corporation, ACC
Jasmine DuncanJasmine Duncan
Recovery Assistant at Accident Compensation Corporation, ACCRecovery Assistant at Accident Compensation Corporation, ACC
Cushla GordonCushla Gordon
Team Leader Partnered Recovery (secondment) at Accident Compensation Corporation, ACCTeam Leader Partnered Recovery (secondment) at Accident Compensation Corporation, ACC