Asija Sasi
Rotorua,Western Heights
Summary
A dedicated professional with hands-on experience in hospitality, aged care, and travel consultancy. Mainly focusing in delivering seamless customer experiences and ensuring operational efficiency. Whether assisting patients with daily care, managing front desk operations, or tailoring travel plans, I approach each task with precision and empathy. Trained at utilizing industry software like Galileo and SAP ERP to streamline processes, I bring a strong mix of technical skills and interpersonal finesse to every role.
Overview
11
11
years of professional experience
Work History
Assistant Nurse
St.Peter's Hospital
03.2020 - 09.2024
- Provide person-center care to individuals with varying support needs, ensuring dignity and respect.
- Assisted clients with daily livings activities, including bathing, dressing, grooming and mobility support.
- Support individuals with medical management, ensuring compliance with care plans.
- Developed strong communication skills, tailoring interactions to clients with dementia and cognitive impairment.
- Monitored health conditions and behavioral changes, reporting concern to healthcare professionals.
- Fostered a safe and comfortable environment, assisting with meal preparation, household tasks, and companionship.
- Staying up to date with best practices in caregiving.
- Facilitated reminiscence therapy and validation techniques to enhance emotional well-being for client with dementia.
Travel consultant
Olympus Travels Pvt Ltd
05.2015 - 02.2017
- Crafted customized travel packages, ensuring client preferences and budget considerations were met.
- Provided expert guidance on travel documentation, including visas, passports, and insurance.
- Maintained industry connections to offer timely solutions for travel disruptions or emergencies.
Receptionist
Malabar Restaurant
10.2013 - 11.2014
- Oversaw daily check-in and check-out processes, ensuring a welcoming and efficient guest experience.
- Managed reservations, cancellations, and special requests with a focus on personalized service.
- Addressed customer inquiries and concerns, collaborating with teams to enhance service quality.
Education
Level IV Certificate - Ageing Support
IHNA
Diploma - Logistics & Supply Chain Management
Mintra Institute of Management Studies
Bachelors - Travel & Tourism
Indira Gandhi National Open University
Diploma-Foundation - Travel & Tourism
Institute of Air Travel Studies
Skills
- Customer service proficiency
- Front desk operations
- Patient Support & First Aid Assistance
- Medical Documentation & Care Coordination
- Travel planning expertise
- Itinerary Planning
- Administrative Efficiency
- Calendar & Email Management
- Customer service
- Strong Communication
- Problem-Solving
- Team Collaboration
Languages
English
Full Professional
Hindi
Full Professional
Tamil
Professional Working
Malayalam
Native or Bilingual
Timeline
Assistant Nurse
St.Peter's Hospital
03.2020 - 09.2024
Travel consultant
Olympus Travels Pvt Ltd
05.2015 - 02.2017
Receptionist
Malabar Restaurant
10.2013 - 11.2014
Bachelors - Travel & Tourism
Indira Gandhi National Open University
Level IV Certificate - Ageing Support
IHNA
Diploma - Logistics & Supply Chain Management
Mintra Institute of Management Studies
Diploma-Foundation - Travel & Tourism
Institute of Air Travel Studies
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