Quentin Illos

• Streamlined event planning processes by implementing efficient project management strategies.
• Implemented innovative event themes and designs to create memorable experiences for attendees.
• Liaised with clients to determine exact event requirements.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Increased client satisfaction by consistently delivering well-executed events within budget constraints.
• Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
• Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
• Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
• Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

* * Temporary job while the owner went overseas**

• Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
• Developed kitchen staff through training, disciplinary action, and performance reviews.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Maintained well-organized mise en place to keep work consistent.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
• Monitored line processes to maintain consistency in quality, quantity, and presentation.

**Side Job**

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Managed customer service operations, including taking orders and resolving complaints.
• Trained and supervised new employees on bakery operations and procedures.
• Created appealing displays to showcase products in bakery.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Maintained well-organized mise en place to keep work consistent.
• Placed orders to restock items before supplies ran out.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Collaborated with staff members to create meals for large banquets.

• Assisted in the successful harvest of crops by operating various machinery and hand tools.
• Completed daily farm tasks according to established schedules, maintaining a steady workflow and meeting deadlines.
• Maintained farm equipment for optimal performance, reducing downtime and repair costs.
• Contributed to higher livestock health levels with consistent monitoring and care practices.

• Event catering for restaurants, events, wedding, shows and festivals
• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.