Cheryl Jane Chapman
Broomfield, CHRISTCHURCH,Canterbury
Summary
I am an honest intelligent and hardworking individual who enjoys helping others , and am known to be a reliable team player. Excellence at following instructions and take pride in fulfilling set goals. Have very capable problem-solving skills and patience, which allows myself to be able to handle difficult and awkward situations. With strong work ethics and a willingness to learn new tasks and take on new challenges, combined with a positive attitude, means that I have much to offer a prospective employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Service
Arvida Ilam Retirement And Care
Riccarton, Canterbury
08.2021 - Current
- Maintain, clean and service large public areas such as foyers, reception
- Up keep of residents rooms(homes) 15-25 per day ensuring thorough cleanliness and sanitizing are of high standard
- Ability to talk and to assist residents when in need and help seek further assistance if needed
- Developed and maintained courteous and effective working relationships
- Training of new employees
House Keeping Supervisor
Hind Management, Sudima Hotels
Russley, New Zealand
03.2015 - 07.2020
- Directed team of 10-12 staff in busy hotel with 10-14 rooms daily
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Mentored new hires in housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
Room Attendant
Hind Management, Sudima Hotel
Russley, New Zealand
03.2012 - 10.2014
- Cleaning of rooms of 10-15 daily committing to high standards
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Changed bed linens and collected soiled linens for cleaning.
Skills
- Guest Service and Support
- Room and Public Space Cleaning
- Work Planning and Organization
- Time Management
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Relationship Building
- Staff Training
- Microsoft Office
- Multitasking and Prioritizing
Accomplishments
Promoted to House keeping supervisor in 2015
Certification
Professional Development
First Aid Certificate - 2015
Timeline
Support Service - Arvida Ilam Retirement And Care
08.2021 - Current
House Keeping Supervisor - Hind Management, Sudima Hotels
03.2015 - 07.2020
Room Attendant - Hind Management, Sudima Hotel
03.2012 - 10.2014