PAUL JOHN RIGOR

Overall accountability for all fleet management tasks in the group/zone Run and operate which includes but are not limited to:

• Main point of contact for delivery drivers
• Escalation contact for Transport Coordinators based in the E stores
• Main communication point between routing / logistics co-ordinators all phone conversations followed up by a confirmation email
• Involved in the consultation process with drivers around changes to runs, delivery areas, seasonal plans, formal meetings
• Ensure attendance of all contractors - communicating and resolving unexpected or sudden no attendance from the contractor
• Complete a high level overview/check of the region Monitor fleet progress during the course of the day
• Reporting and follow up to completion - contractor delays - falling behind (which may include pulling resources (fleet) from other stores to assist)
• Report and follow up to completion -delays at stores - ie access issues, pick delays (via Earl Online Shopping System)
• Ensure reporting is up to standard - Compliance (Transport Management System, investigating lates, speeding, review of rolled out initiatives)
• Fleet Capacity Constraints - Report and follow up to completion movement of orders due to large orders
• Attend to contractor routing queries - concerns, errors, required adjustments and OOA out of area
• Make sure claims are managed properly - follow up, investigate and close off (Inline with the company process)
• Investigate and resolve customer complaints involving the fleet or contractors (inline with the company process)
• General fleet management - Ensure compliance both as contractor and legally - TMS, vehicle audits and assisting in proactive maintenance scheduling and planning
• Make certain we offer an exceptional service
• Driver Training & Onboarding - assist with the assessment and onboarding of new drivers
• Inline with minimum standards process document
• Enforce uniform and Health and safety policies
• Participate in Agile Ceremonies and Events (e.g Meetings and administration)

• Sequence customer orders
• Engages in labour planning and budget management for the area/division, including wage forecasting and budgeting to meet targets and maintain costs
• Ensure that all deliveries are routed in the most optimal manner within our Transport Management System
• Ensure customers are delivered to within their selected delivery window
• Ensure all store deliveries are routed and have transit codes applied within a routing window
• Reduce routed late deliveries and Increase on time performance
• Engage with Customer Service
• Communicate daily routed late deliveries
• Communicate any bulk orders that cannot fit within the standard delivery windows or within the constraint of the vehicle
• Communicate with carriers the load plan for the routed deliveries
• Ensure carriers do not reduce / increase the amount of vehicles without WOWNZ management approval
• Engage carriers to provide variable fleet where required
• Reporting
• Extract, manipulate and send reporting to carriers
• Compare travel times from the routing software and report any discrepancies
• Report any continual late routed zones or service areas
• Check daily for bulk orders that will have an impact of service to customers
• Problem Solving
• Identify issues with the routing system, portal and where possible provide solutions