I'm name is Alessia, a dedicated individual with experience in the hospitality industry. Proven in delivering exceptional customer service and maintaining high standards of cleanliness, I thrived at Sultans Authentic Turkish Kebab Restaurant/Takeaway as a Customer Service Cashier. Demonstrating reliability, patience, and cash handling expertise, I effectively managed high-pressure situations and supported food safety practices. My approachable demeanor and dedicated work ethic have consistently enhanced customer satisfaction and operational efficiency. I also worked as a Kitchen Hand at the Jellyfish Restaurant in Mapua which was a very busy and fast paced workplace. I have learned to work fast under pressure and adapted critical thinking skills around kitchen health and safety as well as customer handling.
Work History
Customer Service Cashier
Sultans Turkish Restaurant
02.2024 - Current
Maintained a clean and organized workspace, promoting a welcoming environment for customers by providing assistance as needed
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Kitchen Hand
Jellyfish/Apple Shed Restaurant
02.2024 - 05.2024
Ensured cleanliness and sanitation by thoroughly and consistently washing dishes, utensils, and kitchen equipment.
Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Managed time to juggle multiple tasks simultaneously with ease.
Education
Psychology, Gateway (work Experience)
Nayland College
Stoke, NSN
Statistics, Chemistry, Law, History
Nayland College
Stoke, NSN
NCEA (Level 1) Excellence Endorsement -
Nayland College
Stoke, NZ
2024
Skills
Customer service satisfaction
Reliability and punctuality
Patience and composure
Cash handling expertise
Honest and Independent
Positive Attitude
Approachable
Food safety understanding
Dedicated Work Ethic
Patience and understanding
Languages
Croatian
Native or Bilingual
Swedish
Native or Bilingual
Timeline
Customer Service Cashier
Sultans Turkish Restaurant
02.2024 - Current
Kitchen Hand
Jellyfish/Apple Shed Restaurant
02.2024 - 05.2024
Psychology, Gateway (work Experience)
Nayland College
Statistics, Chemistry, Law, History
Nayland College
NCEA (Level 1) Excellence Endorsement -
Nayland College
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