Meenakshi
63 Kaha Road Papakura,AUK
Summary
Dedicated candidate looking forward to work where my skills can be utilized to it's level best. Results-driven individual looking to excel in any position or environment using solid skills and past experience. Collaborate with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Pulse Energy
Auckland, AUK
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
Online French Teacher
Self Employed Services
New Zealand
04.2022 - Current
- Developed and implemented full French curriculum to meet school mission and goals.
- Constructed creative assignments that stimulated critical thinking and problem-solving abilities among students.
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
- Created reading lists with materials to promote student comprehension of written French.
Customer Care Service Representative
Mann Travel
Papatoetoe, AUK
10.2023 - 01.2024
- Implemented and developed customer service training processes.
- Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Logged call information and solutions provided into internal database.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
French Teacher
The Presidential School
Visakhapatnam, Andhra Pradesh, India
04.2021 - 11.2022
- Increased language retention through regular oral assessments and constructive feedback.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
Customer Care Representative
HDFC Bank
New Delhi
11.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
Master Of Commerce -
Indira Gandhi National Open University
Maidan Garhi, New Delhi, India12.2022
Delf A2 Certificate -
Alliance Française De Delhi
Lodhi Gardens, New Delhi01.2020
Bachelor Of Commerce (Hons.) -
University of Delhi
New Delhi, India06.2017
Skills
- Relationship Building
- Schedule Management
- Behavior Management
- Team Collaboration
Contact
63 Kaha Road Papakura, AUK 2110
Education
New Delhi , India ,Lodhi Gardens, New Delhi ,Maidan Garhi, New Delhi, India
Timeline
Customer Care Representative
Pulse Energy
07.2024 - Current
Customer Care Service Representative
Mann Travel
10.2023 - 01.2024
Online French Teacher
Self Employed Services
04.2022 - Current
French Teacher
The Presidential School
04.2021 - 11.2022
Customer Care Representative
HDFC Bank
11.2019 - 03.2021
Master Of Commerce -
Indira Gandhi National Open University
Delf A2 Certificate -
Alliance Française De Delhi
Bachelor Of Commerce (Hons.) -
University of Delhi