Himal Wijerathna
Sunnynook,Auckland
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Audi regulations and procedures.
Overview
16
16
years of professional experience
Work History
Automotive Electrician
Tristram European
Genfanad, Auckland
01.2023 - Current
- Troubleshot and resolved electrical issues to maintain vehicle operation.
- Communicated with team and maintained positive attitude to facilitate excellent customer service.
- Communicated with customers to explain and clarify required services.
- Organized tools, equipment and parts to save time and work more efficiently.
Service Manager
Audi Sri Lanka
, Audi Sri Lanka
11.2017 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
Senior Service Advisor
Audi Sri Lanka
, Audi Sri Lanka
09.2013 - 10.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Automotive Technician
Fouad Alghanim And Sons Automotive
, Audi Kuwait
02.2008 - 05.2013
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
MBA - Master of Business Administration
University of Cambridge College
Malaysia01-2024
Certificated Service Advice Audi
Audi Training Center Singapore
Singapore06-2016
Automotive Electrician
Volkswagen Middle East Training Center D
Dubai03-2012
High School Diploma -
National Apprentice Board (NAB)
Srilanka01-2007
Skills
- Handling Customer Complaints
- Product and Service Solutions
- Workflow Management
- Team Leadership
- System Troubleshooting
- Quality Control
Affiliations
- Full Drive Licenses NZ
Timeline
Automotive Electrician
Tristram European
01.2023 - Current
Service Manager
Audi Sri Lanka
11.2017 - 01.2023
Senior Service Advisor
Audi Sri Lanka
09.2013 - 10.2017
Automotive Technician
Fouad Alghanim And Sons Automotive
02.2008 - 05.2013
MBA - Master of Business Administration
University of Cambridge College
Certificated Service Advice Audi
Audi Training Center Singapore
Automotive Electrician
Volkswagen Middle East Training Center D
High School Diploma -
National Apprentice Board (NAB)
Similar Profiles
Michael KiniMichael Kini
Service Advisor at Tristram EuropeanService Advisor at Tristram European
Robert PatesRobert Pates
Car Groomer at Tristram EuropeanCar Groomer at Tristram European
Greg LeetGreg Leet
Audi New Zealand General Manager at European Motor Distributors LimitedAudi New Zealand General Manager at European Motor Distributors Limited
Jonathan YangJonathan Yang
Caregiver, Special Needs at GovernmentCaregiver, Special Needs at Government
Devi MunroDevi Munro
Administration Manager at Shape Energy LtdAdministration Manager at Shape Energy Ltd