Himal Wijerathna
Sunnynook,Auckland
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Audi regulations and procedures.
Overview
16
16
years of professional experience
Work History
Automotive Electrician
Tristram European
Genfanad, Auckland
01.2023 - Current
- Troubleshot and resolved electrical issues to maintain vehicle operation.
- Communicated with team and maintained positive attitude to facilitate excellent customer service.
- Communicated with customers to explain and clarify required services.
- Organized tools, equipment and parts to save time and work more efficiently.
Service Manager
Audi Sri Lanka
, Audi Sri Lanka
11.2017 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed department processes and procedures to boost customer satisfaction.
Senior Service Advisor
Audi Sri Lanka
, Audi Sri Lanka
09.2013 - 10.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Automotive Technician
Fouad Alghanim And Sons Automotive
, Audi Kuwait
02.2008 - 05.2013
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
MBA - Master of Business Administration
University of Cambridge College
Malaysia01-2024
Certificated Service Advice Audi
Audi Training Center Singapore
Singapore06-2016
Automotive Electrician
Volkswagen Middle East Training Center D
Dubai03-2012
High School Diploma -
National Apprentice Board (NAB)
Srilanka01-2007
Skills
- Handling Customer Complaints
- Product and Service Solutions
- Workflow Management
- Team Leadership
- System Troubleshooting
- Quality Control
Affiliations
- Full Drive Licenses NZ
Timeline
Automotive Electrician
Tristram European
01.2023 - Current
Service Manager
Audi Sri Lanka
11.2017 - 01.2023
Senior Service Advisor
Audi Sri Lanka
09.2013 - 10.2017
Automotive Technician
Fouad Alghanim And Sons Automotive
02.2008 - 05.2013
MBA - Master of Business Administration
University of Cambridge College
Certificated Service Advice Audi
Audi Training Center Singapore
Automotive Electrician
Volkswagen Middle East Training Center D
High School Diploma -
National Apprentice Board (NAB)
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