Freda Xiao
Auckland,AUK
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista
Navy base
Development
05.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Medical Receptionist
Newton Medical Center
Auckland
04.2022 - 11.2022
- Processed referrals for specialist care when requested by physicians or patients.
- Answered phones promptly and directed calls appropriately.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed patient payments and scanned identification and insurance cards.
Trading Manager
GWG
Takapuna
06.2020 - 12.2020
- Negotiated contracts with brokers, vendors, and other financial institutions.
- Prepared reports on portfolio performance, compliance issues, and other relevant topics.
- Planned and executed hedging activities to reduce risk exposure.
- Provided training and mentorship to junior traders regarding best practices in the industry.
- Maintained relationships with internal stakeholders including sales teams and front office personnel.
- Analyzed competitors and market trends to facilitate business growth.
Nurse
Class a tertiary hospital
GuangZhou , GuangZhou
09.2008 - 10.2018
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Bachelor of Science - Clinical Nurse Leader
Yangtze University
HuBei Province07-2011
Skills
- Nursing staff leadership
- Emergency Care
- Patient Care and Education
- RN Case Management
- Treatment Planning
- Menu Memorization
- Espresso machine operation
- Order Taking
- Positive and professional
- Team Leadership
- Safe Food Handling
- Performance Improvement
- Retail Management
- Solid problem solver
- Performance Tracking
- Marketing Analytics
- Calendar Management
Affiliations
- Organized and knowledgeable Registered Nurse experienced in treating and caring for patients
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- I has been awarded first prize in different level of baking competitions in Shaoguan China.
- My Photography acquire the award of the Merit
- I have been working Barista and catering assistant in Naval base
Certification
- Familiar with operational skills of medicine, surgery, gynecology
- Have abilities of independent analysis, problem-solving and investigation
- "Public Nutritionist Intermediate Certificate"
- "Nurse's Qualification″ Certificate and “nurse trainer” qualifications
Timeline
Barista
Navy base
05.2023 - Current
Medical Receptionist
Newton Medical Center
04.2022 - 11.2022
Trading Manager
GWG
06.2020 - 12.2020
Nurse
Class a tertiary hospital
09.2008 - 10.2018
Bachelor of Science - Clinical Nurse Leader
Yangtze University
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