Jamie Fraser
Dunedin,OTA
Summary
A committed and experienced customer service expert with a strong background in the Automotive and Marine sectors. Known for being a collaborative team member with a friendly and outgoing attitude, I excel at building strong connections with clients. I'm driven to ensure customer satisfaction and play a key role in the success of the organization. My focus lies in enhancing quality, efficiency, and process improvement. I am enthusiastic, articulate, and results-driven, with a genuine passion for fostering relationships, nurturing partnerships, and expanding business opportunities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Armstrong Prestige Dunedin
05.2024 - Current
- Greet and assist customers in person and over the phone, assessing their vehicle service needs, and providing expert advice on repairs and maintenance.
- Accurately diagnose customer issues through active listening and technical knowledge, ensuring clarity about the service requirements.
- Prepare detailed service estimates and manage work orders, ensuring all repairs, parts, and services are documented and accurately invoiced.
- Act as the main point of contact between customers and the shop's technicians, conveying repair progress and updates in a timely manner.
- Coordinate and schedule appointments, ensuring that service operations run efficiently and on time.
- Provide customers with transparent, honest, and detailed explanations of recommended services and pricing.
- Track repair timelines and manage follow-ups, ensuring customer satisfaction and fostering long-term relationships.
- Resolve customer concerns, complaints, and service issues with professionalism and a focus on creating positive experiences.
- Process customer payments, warranties, and insurance claims, adhering to company policies and procedures.
- Upsell additional services or products, promoting maintenance packages, parts, and accessories to enhance customer vehicle performance.
- Maintain up-to-date knowledge of the latest automotive technology, repair techniques, and industry trends to provide expert guidance.
Powerboat Service and Repair Technician
Dunedin Marine Centre
09.2021 - 05.2024
- Perform routine maintenance, inspections, and repairs on powerboats, including engines, electrical systems, steering, and propulsion systems.
- Diagnose mechanical and electrical issues, utilizing diagnostic tools and troubleshooting techniques.
- Conduct engine overhauls, replacements, and tune-ups, ensuring compliance with safety standards and manufacturer specifications.
- Install and repair marine accessories, such as navigation systems, pumps, and electrical wiring.
- Test boats after repairs to ensure proper functionality and safe operation.
- Maintain accurate service records, including work performed, parts used, and time spent on repairs.
- Communicate effectively with customers, explaining repairs, estimated costs, and maintenance recommendations.
- Assist in inventory management, ordering parts, and maintaining equipment and tools.
Assembly Process Technician
ESCEA Dunedin
03.2021 - 09.2021
- Use tools and machines to make or repair parts and products.
- Testing parts and products for air leaks making sure they are within specification.
- Work with other members of the line in order to assemble products.
- Meeting all safety requirements of the company. Identifying any defective items and handle them according to established procedures.
- Fill out reports on issues, malfunctions or defective parts.
Beauty & Cosmetics Counter Manager
H & J Smith
07.2017 - 02.2020
- Oversee the daily operations of the cosmetics counter, ensuring efficient store flow, superior customer service, and adherence to both brand and store policies.
- Offer expert product knowledge and personalized beauty consultations, guiding customers toward skincare and makeup solutions that align with their individual needs and preferences.
- Track and manage inventory levels, monitor product performance, and place timely orders to avoid stockouts while maintaining an attractive and organized counter display.
- Plan and execute promotional events and seasonal campaigns to boost product visibility and drive foot traffic, achieving an increase in sales during key promotions.
- Maintain comprehensive sales reports, analyze performance trends, and provide actionable insights to store management to drive strategic decisions and improve outcomes.
- Address customer concerns and complaints professionally, ensuring a positive experience that fosters customer loyalty and repeat business.
- Keep up with the latest beauty trends, product innovations, and competitor activities, offering customers well-informed advice and recommendations.
Driver & Service Technician
Rentokil Initial Ltd New Zealand
03.2007 - 05.2015
- Delivered hygiene products to businesses across the Otago and Southland regions, ensuring timely and efficient service.
- Installed bathroom and office hygiene systems at customer locations, ensuring proper setup and functionality.
- Frequently traveled, including overnight stays, across Otago and Southland to meet customer needs and service requirements.
- Responded to customer callouts, addressing urgent service requests promptly and professionally.
- Promoted and upsold hygiene products to both new and existing business clients, increasing sales and customer satisfaction.
- Managed the unloading and restocking of daily products and orders in the truck, maintaining inventory organization.
- Maintained a strict adherence to time schedules, ensuring all service tasks were completed within the allocated time.
- Completed daily service reports and monitored vehicle maintenance to ensure operational efficiency and safety.
Education
Apprenticeship
Mast Academy
Dunedin, NZ09-2021
Skills
- Sales skills
- Customer relationship management
- Product knowledge
- Communication skills
- Time management and organization
- Teamwork and collaboration
Certification
- Automotive Engineering Otago Polytechnic 2020
Accomplishments
New Zealand Full Drivers Licence
New Zealand Class 2 Drivers Licence
Timeline
Automotive Service Advisor
Armstrong Prestige Dunedin
05.2024 - Current
Powerboat Service and Repair Technician
Dunedin Marine Centre
09.2021 - 05.2024
Assembly Process Technician
ESCEA Dunedin
03.2021 - 09.2021
Beauty & Cosmetics Counter Manager
H & J Smith
07.2017 - 02.2020
Driver & Service Technician
Rentokil Initial Ltd New Zealand
03.2007 - 05.2015
- Automotive Engineering Otago Polytechnic 2020
Apprenticeship
Mast Academy
Similar Profiles
Kate HindleKate Hindle
Volunteer & Supervisor at Cat Rescue DunedinVolunteer & Supervisor at Cat Rescue Dunedin
Kyle WilliamsKyle Williams
Patient Care Technician at BayCare Mease DunedinPatient Care Technician at BayCare Mease Dunedin
DIYA DEVASSYDIYA DEVASSY
CAP Clinical Placement at Dunedin HospitalCAP Clinical Placement at Dunedin Hospital