Summer Esther Rose Findlay
Hamilton,WKO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Just Jeans Ltd
Hamilton , WKO
04.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed up to 14 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
Assistant Store Manager
Subway Silverdale
Hamilton , Waikato
02.2015 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Child Care Worker
Knighton Normal After School Programme
Hamilton , Waikato
01.2013 - 04.2017
- Maintaining a safe and clean work place Looking after children from the age of 5 Assisting with activities and learning experiences for the children.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments
Education
NCEA Levels 2-4
Waikato Institue of Technology
Hamilton, WKO2013
Level 1 NCEA -
Hillcrest High School
Hamilton, WKO2011
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Key Performance Indicators
- Coaching and mentoring
- Interview conduction
- Participant screening
- De-escalation Techniques
- Upselling Products and Services
- Calm and Professional Under Pressure
- Flexible and Adaptable
- Hard working and self-motivated
Accomplishments
- Just Group Ltd Top Sales Manager Of New Zealand 2021
- Top Sales Store Of New Zealand 2021.
Additional Information
I volunteer for SibSupport through Parent 2 Parent working with children that have a sibling or family member with a disability and/or health condition. I provide support for the children that participate. This involves work shops that help build confidence and help give the children coping skills for their home life. The camps are one of my favorite experiences with the kids as they are 3 days long and involve bonding activities like kayaking, abseiling, horse riding, confidence courses, swimming and caving.
Timeline
Manager
Just Jeans Ltd
04.2017 - Current
Assistant Store Manager
Subway Silverdale
02.2015 - 04.2017
Child Care Worker
Knighton Normal After School Programme
01.2013 - 04.2017
NCEA Levels 2-4
Waikato Institue of Technology
Level 1 NCEA -
Hillcrest High School
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