Marine conservation
Prashant Sharma
New Zealand Citizen 02041308858
Auckland,AUK
Summary
I am experienced in handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Resourceful and dedicated with excellent communication and relationship-building skills. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Health Advisor/Supervisory Administrative Specialist
Whakarongorau Aoteroa
Auckland
11.2021 - Current
- Helped members navigate enrollment process and choose appropriate options.
- Assisted individuals, families with acquiring healthcare suited to their needs
- Handled daily inbound and outbound calls from customers.
- Supervised staff to coordinate needs assessments.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Identified process improvements in day-to-day functioning of department.
- Maintained full and current understanding of available services.
- Resolved problems related to benefits, eligibility and health needs .
Customer Service Representative
Woolworths
Auckland, AUK
10.2015 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided back up for customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs face to face and over the phone .
- Trained new personnel regarding company operations, policies and services.
- Facilitated inter-departmental communication to effectively provide customer support.
Education
High School Diploma -
One Tree Hill College
Penrose Auckland 01.2011 - 12.2015
Certificate of Social Sciences - Social Sciences
Auckland University of Technology
Auckland, AUK 01.2016 - 12.2016
Skills
Administrative staff supervision
Healthcare program management
Health examination
Health and safety understanding
Disease prevention and intervention specialist
Retail Sales
Retail services
Retail transactions
Complaint resolution
Staff education and training
Administrative support
Money handling abilities
Creative problem solving
Professional telephone demeanor
High-volume call centers
Written and oral communication
Documentation and reporting
Written and verbal communication
Interests
Volunteering projects
Additional Information
Refree
· Referee : Shrishti Kumar (Owner/Manager of EatmyPlatter)
M:0211510557 Email; eatmyplatter@gmail.com
· Referee: Natalie Harrison (Team leader, Countdown Mt Wellington)
M:02102620952 Email: Natalie_harrison@outlook.com
· Referee: Ashika Kumar (Customer Service Manager, Countdown Mt Wellington)
M: 0211289266
· Referee: Seaooloumalo Asa Talilliagi Loli ( People Leader, Whakarongrorau)
Email: Seaooloumalo.loli@outlook.com M:02040837276
Timeline
Health Advisor/Supervisory Administrative Specialist
Whakarongorau Aoteroa
11.2021 - Current
Certificate of Social Sciences - Social Sciences
Auckland University of Technology
01.2016 - 12.2016
Customer Service Representative
Woolworths
10.2015 - 02.2021
High School Diploma -
One Tree Hill College
01.2011 - 12.2015