Poppy Francis
Mount Maunganui
Summary
I am motivated, friendly and hard working. Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in hospitality and retail. Committed to making significant impact through dedication and proactive approach.
Overview
3
3
years of professional experience
Work History
Casual Promotions
MediaWorks NZ
07.2024 - Current
- Enhanced event experiences by creating visually appealing display setups and maintaining an inviting atmosphere.
- Boosted brand awareness by executing promotional events and engaging with customers.
- Compiled photos and videos of events to share on social media and use in future presentations.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Served as a brand ambassador at events, interacting with attendees to generate excitement about products or services.
- Maintained clean, organized and professional work environment.
Trade Assistant
Bunnings Warehouse
10.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Waitress
Rosies Cantina
03.2022 - 10.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Dish Hand
My Kitchen Takeover
11.2021 - 03.2022
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and pans.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Helped serve drinks when needed
- Kept kitchen areas neat and clean
- Kept all dishes, utensils and glassware clean and rotated following safety standards
Education
Mount Maunganui College
Mount Maunganui, BOPBachelor of Arts - Communications
Otago University
02.2025
Skills
- Hand and Machine Washing
- Table Cleaning and Arranging
- Time Management
- Proactive and Self-Motivated
- Strong Work Ethic
- Safety awareness
Timeline
Casual Promotions
MediaWorks NZ
07.2024 - Current
Trade Assistant
Bunnings Warehouse
10.2023 - 02.2025
Waitress
Rosies Cantina
03.2022 - 10.2023
Dish Hand
My Kitchen Takeover
11.2021 - 03.2022
Mount Maunganui College
Bachelor of Arts - Communications
Otago University
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