Gloria Farquhar

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• Facilitated training sessions for new employees on company policies and procedures.
• Maintained positive working relationship with fellow staff and management.
• Motivated team members through recognition programs and performance-based incentives.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Collaborated with other departments to ensure alignment of goals across teams.
• Maintained open lines of communication with senior management, reporting team progress and challenges.
• Managed conflict resolution within the team to maintain a positive work environment.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Facilitated team meetings to discuss targets, strategies, and address any issues.

• Provided case management services to ensure the delivery of quality care.
• Maintained accurate client records in accordance with agency policies and procedures.
• Provided crisis intervention services when needed.
• Coordinated with other health professionals to develop individualized plans of care for patients.
• Responded promptly to inquiries from patients regarding their care plans.
• Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
• Communicated with patients with compassion while keeping medical information private.
• Maintained records management system to process personnel information and produce reports.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.

• Work along side Police Family Harm Team
• Inspected vacated units upon move-out for damage assessment purposes.
• Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
• Maintained accurate records and documented client data in company databases.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Guided clients through transition to independent living within community.
• Investigated key breaches of tenancy contracts.
• Assessed tenant eligibility for housing assistance programs based on established criteria.

• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Followed care plan and directions to administer medications.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Consulted with client care team to continually update care plans.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.