Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Topia

Massey,AUK

Summary

Highly empathetic and culturally aware individual with passion for fostering inclusive environments. Possesses knowledge of diversity and inclusion principles, combined with strong communication and interpersonal skills. Committed to creating impactful initiatives that promote equity and respect in workplace.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Call Center Representative

New Zealand Relay Services
10.2023 - 10.2024
  • Ensured compliance with company policies and industry regulations through diligent oversight of daily call center operations.
  • Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center.
  • Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.

Babysitter

(PRIVATE)
07.2022 - 10.2023
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.

Physiotherapy Assistant

Ryman Healthcare
04.2021 - 08.2021
  • Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
  • Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
  • Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
  • Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.

Housekeeping Room Attendant

Sudima Hotel
03.2017 - 06.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Childcare Assistant

Care4Kidz
12.2013 - 12.2014
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.

Education

Conveyancing - Legal Studies

Toi Ohomai Institute of Technology
Tauranga, BOP

Legal Executive - Legal Studies

Toi Ohomai Institute of Technology
Tauranga, BOP

Social Services (Certificate) Level 4 - Social Work

Manukau Institute of Technology
Auckland
04.2018

Skills

  • Culturally aware
  • Basic knowledge of Te Ao Māori
  • Basic Knowledge based around Te Tiriti O Waitangi
  • Resolving issues
  • Calm disposition

Certification

Social Services Level 4

Timeline

Call Center Representative

New Zealand Relay Services
10.2023 - 10.2024

Babysitter

(PRIVATE)
07.2022 - 10.2023

Physiotherapy Assistant

Ryman Healthcare
04.2021 - 08.2021

Housekeeping Room Attendant

Sudima Hotel
03.2017 - 06.2017

Childcare Assistant

Care4Kidz
12.2013 - 12.2014

Conveyancing - Legal Studies

Toi Ohomai Institute of Technology

Legal Executive - Legal Studies

Toi Ohomai Institute of Technology

Social Services (Certificate) Level 4 - Social Work

Manukau Institute of Technology

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Caroline Topia