Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Maharshi Zanje

Sandringham,AUK

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

NUMBER 8 CALTEX LIMITED
Auckland, AUK
06.2018 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.

Customer Care Executive

Bharti Airtel Limited
Ahmedabad, Gujarat
01.2016 - 05.2017
  • Reviewed and applied changes to customer account profiles in CRM system using Oracle Discoverer .
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Communicated with accounting department to resolve credit and billing issues.
  • Kept accurate records of all customer interactions and transactions.
  • Responded to customer inquiries and concerns within set deadlines.

Education

New Zealand Diploma in Web Development And Design - Level - 5

Northland College
Auckland, AUK
01.2021 - 08.2021

New Zealand Diploma in Software Development - Level - 6

Northland College
Auckland, AUK
11.2018 - 07.2021

Skills

    Documentation and reporting

Inbound Customer Service

CRM

Incident Ticket Management

Office 365

Structured Query Language (SQL)

Complete Technical Support

Timeline

New Zealand Diploma in Web Development And Design - Level - 5

Northland College
01.2021 - 08.2021

New Zealand Diploma in Software Development - Level - 6

Northland College
11.2018 - 07.2021

Customer Service Representative

NUMBER 8 CALTEX LIMITED
06.2018 - Current

Customer Care Executive

Bharti Airtel Limited
01.2016 - 05.2017
Maharshi Zanje