Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teleise Matiasi

New Lynn,AUK

Summary

Motivated Assistant Manager with record of success in different environments. Focused on improving policies and procedures to best meet changing needs. Dedicated to continuous professional development and exceeding expectations, also focused on delivering top-notch service to every person. Document problems thoroughly and pursue complete resolutions for every concern. Proven willingness to take on any task to support team and help business succeed. I am a quick learner and believe that I am approachable and caring, creative and flexible, helpful and very motivated. I am honest and reliable and keen to learn to expand my knowledge and capabilities.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Bp
Lincoln Rd, Auckland
03.2022 - Current
  • Supervised staff, provided work direction and reviewed work processes.
  • Trained team members on the appropriate application of policies and procedures.
  • Took initiative in handling problems and used independent judgment to take immediate corrective actions.
  • Maintained a safe work environment for employees, vendors, and customers.
  • Answered questions and recommended solutions to address escalated customer complaints.
  • Managed employee performance through disciplining, coaching and counseling.
  • Improved employee skills and increased team value with new training opportunities and empowering leadership.
  • Tracked labor, sales, and inventory and managed operations to maximize returns.
  • Achieved department targets with strategic resource allocation and schedule management.

  • Processed off-cycle payments accurately within specified deadlines.
  • Developed and implemented policies related to payroll processing procedures.
  • Performed administrative duties such as filing documents, processing invoices.
  • Created, updated, and tracked project plans to ensure all tasks were completed on time.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed invoices for accuracy prior to payment processing.
  • Maintained accurate records of all order statuses in company database.
  • Monitored inventory levels to ensure adequate stock is available at all times.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Worked effectively in team environments to make the workplace more productive.

Trainee Manager

Bp
Newmarket, Auckland
06.2021 - 03.2022
  • Assisted with training new employees on company policies and procedures.
  • Provided support to existing staff on various tasks and duties.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to all safety regulations while supervising staff activities throughout the day.
  • Followed all health and safety regulations while on the job site.
  • Demonstrated knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Completed paperwork related to daily tasks such as job order forms, safety logs.
  • Worked closely with supervisors to resolve any outstanding issues.

Cafe Team Leader

Bp
Mt Albert, Auckland
11.2017 - 06.2021
  • Inspected food preparation areas regularly for cleanliness and conformance with safety standards.
  • Ensured compliance with health and safety regulations in the cafe environment.
  • Provided training to new cafe team members on food safety and customer service procedures.
  • Supervised daily operations of the cafe, including ordering supplies and managing staff schedules.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Reported any discrepancies between stock counts and actual numbers in the system.
  • Performed weekly stock counts to maintain accurate inventory levels.
  • Checked the quality of raw and cooked foods to ensure that standards were met.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Prepared beverages such as coffee, tea, cold drinks.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Investigated causes of shortages or overages in stock levels.

Customer Service Representative

Bp
Mt Albert, Auckland
04.2016 - 11.2017
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided training and support for new staff members in regard to merchandising operations.
  • Printed labels and tags for for-sale merchandise.
  • Cleaned and organized display cases, shelves and aisles.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Education

High School Diploma -

Aleipata
Samoa
11-2014

Avondale College
Auckland, NZ

Skills

  • Operations Oversight
  • Stock management
  • Department Oversight
  • Store Organization
  • Loss Prevention
  • Customer Relations
  • Incident Reports
  • Customer Service Management
  • Work Planning and Prioritization
  • Hiring and Training
  • Shift Scheduling
  • Retail Operations
  • Store Opening and Closing
  • Cash auditing
  • Team Management
  • Team Building and Leadership
  • POS systems operations
  • Staff Supervision
  • Flexible Schedule
  • Upselling and Cross Selling
  • Display Setup
  • Mentoring and Coaching
  • Employee Coaching
  • Process Improvements
  • Inventory counting
  • Time Management
  • Budgeting and cost control
  • Problem-Solving
  • Payroll Preparation and Processing
  • Beverage Preparation
  • Espresso machine operation
  • Ordering Procedures
  • Cash Handling
  • Team Leadership
  • Active listener
  • Safe Food Handling

Timeline

Assistant Store Manager

Bp
03.2022 - Current

Trainee Manager

Bp
06.2021 - 03.2022

Cafe Team Leader

Bp
11.2017 - 06.2021

Customer Service Representative

Bp
04.2016 - 11.2017

High School Diploma -

Aleipata

Avondale College

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Teleise Matiasi