Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Certification
Accomplishments
Projects
References
Personal Information
Timeline
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Sushan Kiran Pradhan

Linwood,New Zealand

Summary

Adept in technical troubleshooting and customer service, I excelled at Novotel Hotel by enhancing guest satisfaction through efficient IT support and operational management. My ability to quickly grasp and communicate complex technical concepts, combined with a proactive approach, significantly improved service delivery. Skills include advanced problem-solving and exceptional English communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative and Part-Time Hotel Supervisor

Novotel Hotel
Christchurch, New Zealand
07.2023 - Current
  • Provided IT support to hotel staff and guests, troubleshooting network and device issues
  • Managed communication with team members and escalated unresolved technical problems to higher support
  • Ensured smooth operations by setting up AV and network systems for conferences and events
  • Addressed customer inquiries and resolved IT-related issues for guests
  • Delivered prompt and efficient service to enhance guest experience and satisfaction
  • Assisted with managing hotel operations, working both independently and as part of a team

Associate Production Engineer

Deerwalk Services Pvt.Ltd
Kathmandu, Nepal
05.2015 - 05.2016
  • Provided technical support for production systems, troubleshooting technical issues and ensuring high availability
  • Managing and organizing client data files
  • Extracting relevant data from files
  • Parsing and processing data for accuracy
  • Storing data in appropriate client folders for the next stage of processing

Education

Graduate diploma - Information technology

Aspire 2 International
Christchurch, New Zealand
01.2020

Bachelors - Electronics and Telecommunication Engineering

Kathmandu, Nepal
01.2017

Skills

  • Demonstrated customer service expertise, thriving in handling challenging and complex situations
  • Outstanding English communication skills, particularly in telephone interactions
  • Highly proficient typing abilities, ensuring accuracy and efficiency
  • Extensive experience working with computers and various technologies
  • Adept at quickly grasping technical concepts and simplifying them for clear communication with end users
  • Strong troubleshooting and problem-solving capabilities, ranging from basic to advanced levels
  • A forward-thinking mindset coupled with a proactive and enthusiastic approach to challenges

Affiliations

New Zealand IT Professionals (ITP), 01/01/19, Present

Certification

  • IT Help Desk Professional Course, Udemy
  • CompTIA A+ Core1 Certifications Course, Online, 01/01/25, 01/31/25

Accomplishments

  • Completed IT Help Desk Professional Course from Udemy.
  • Recognised as Heartiest of the Month at Novotel Christchurch Airport January 2024.
  • Have New Zealand Full Driving License.

Projects

Personal Home Network Setup, Designed and implemented a secure home network, including configuration, Wi-Fi range extender, wireless security, and device connectivity troubleshooting. Volunteering IT Help Desk, Offered comprehensive IT support for personal computers and networks to neighbours and friends, efficiently diagnosing and resolving diverse technical issues.

References

Varun Sharma, Food and Beverage manager, Novotel Airport, Varuns9021@yahoo.com, 0223210739

Personal Information

Residency: Permanent Resident of New Zealand

Timeline

Customer Service Representative and Part-Time Hotel Supervisor

Novotel Hotel
07.2023 - Current

Associate Production Engineer

Deerwalk Services Pvt.Ltd
05.2015 - 05.2016

Graduate diploma - Information technology

Aspire 2 International

Bachelors - Electronics and Telecommunication Engineering

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Sushan Kiran Pradhan