Monica Munhoes
Auckland,AUK
Summary
Enthusiastic, motivated, reliable, and emphatic.
Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Payroll Specialist
Caledonia Group
02.2023 - Current
- Developed comprehensive training materials for new hires, enabling them to quickly become proficient in company-specific payroll procedures.
- Coordinated cross-departmental collaboration efforts to address payroll-related matters, including overtime calculations, leave accruals, and expense reimbursements.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Promoted a positive workplace culture through active participation in company-wide initiatives aimed at fostering camaraderie among all employees.
- Collaborated with HR team members to establish clear communication channels regarding employee compensation changes and updates.
- Managed payroll data entry and processing for 57 employees to comply with predetermined company guidelines.
- Provided customer service to employees regarding payroll inquiries and issues.
- Created new hire and termination documents for payroll.
- Tracked employee vacation, sick and personal time.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Office Coordinator
Help Auckland
03.2022 - 02.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new counsellors, social workers to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed weekly payroll for 35 employees.
- Responsible for First Aid in the office.
Elderly Caregiver
Mrs. Judith & Mr. Joseph Bayaraian
08.2021 - 09.2022
- Offered companionship and kindness to Mr. Joseph.
- Provided emotional support to him and his wife Mrs. Judith, fostering positive relationships and enhancing their overall mental health.
- Observed health status of my friend Mr. Joseph to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patient move around personal and public spaces.
- Entertained, conversed, and read aloud to keep him mentally alert.
- Coordinated closely with family members on updates regarding their loved one condition while respecting privacy.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Office Assistant
Jayco Auckland
01.2021 - 11.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Restaurant Manager
All Day Trader
11.2019 - 11.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
Floor Manager
Wildfire Restaurants
05.2018 - 07.2019
- Managed team of 35 employees to maintain smooth-running operations of shop floor.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
General Manager
Bar Numero
11.2015 - 12.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Psychologist (1st Year Completed) -
Uniabc
Sao Paulo- Brazil1998
Skills
- Payroll Processing
- New hire processing
- Accounts Receivable/ Payable
- Collaborative team member
- Stress Tolerance
- Relationship Building
- Emotional Support
- Patient Care
- First aid and safety
- Attentive to People
- Caring Companionship
Certification
200 Hrs. Yoga Teacher Training (Yoga Alliance).
Payroll Course by Auckland College.
Training & Supervising workers by Site Safety.
Manager/ LCQ Certificate.
Timeline
HR Payroll Specialist
Caledonia Group
02.2023 - Current
Office Coordinator
Help Auckland
03.2022 - 02.2023
Elderly Caregiver
Mrs. Judith & Mr. Joseph Bayaraian
08.2021 - 09.2022
Office Assistant
Jayco Auckland
01.2021 - 11.2021
Restaurant Manager
All Day Trader
11.2019 - 11.2020
Floor Manager
Wildfire Restaurants
05.2018 - 07.2019
General Manager
Bar Numero
11.2015 - 12.2017
Psychologist (1st Year Completed) -
Uniabc
200 Hrs. Yoga Teacher Training (Yoga Alliance).
Payroll Course by Auckland College.
Training & Supervising workers by Site Safety.
Manager/ LCQ Certificate.
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