Spending time with family and friends
Crystal Dixon
Experienced Retail Sales Assistant
Auckland,Auckland Region
Summary
Reliable employee seeking Assistant retail manager position. Offering excellent communication and good judgment. Hardworking and passionate with strong organizational skills eager and ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers,staff and management. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization always energetic and have a passion for developing relationships with those all around me. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Experienced Retail Sales Assistant
Rebel sport Botany
Auckland, Auckland Region
08.2017 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Supervised work of contracted employees to keep on task for timely completion.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled day-to-day customer contact via phones, faxes and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Informed customers of current store promotions to encourage additional sales purchases.
Web Fulfilment Pick Packer
Botany Downs PC
Auckland, Auckland Region
08.2017 - 08.2019
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked inventory and selected products from specific locations based upon availability.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Entered package information into company's computer system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Printed labels, packaged boxes and loaded into outbound containers.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Pulled orders quickly to maintain demanding productivity goals.
Duty Manager/Key Holder Supervisor
Rebel sport Panmure
Auckland, Auckland Region
08.2010 - 08.2017
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Assistant Manager
Rebel sport Pukekohe
Auckland, Auckland Region
05.2007 - 06.2008
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Developed sales strategy to meet established sales objectives.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Retail Sales Assistant
Rebel sport Botany
Auckland, Auckland Region
05.2004 - 05.2007
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with locating and choosing merchandise in store departments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Greeted customers and helped with product questions, selections and purchases.
Education
ENC Level 1/2 -
Rosehill College
PapakuraSkills
Customer assistance
Interests
All types of sports
Travelling
Timeline
Experienced Retail Sales Assistant
Rebel sport Botany
08.2017 - Current
Web Fulfilment Pick Packer
Botany Downs PC
08.2017 - 08.2019
Duty Manager/Key Holder Supervisor
Rebel sport Panmure
08.2010 - 08.2017
Assistant Manager
Rebel sport Pukekohe
05.2007 - 06.2008
Retail Sales Assistant
Rebel sport Botany
05.2004 - 05.2007
ENC Level 1/2 -
Rosehill College
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