Penny Pan

• Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
• Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
• Resolved escalated customer complaints diplomatically, preserving long-term relationships with valued clients.
• Identified opportunities for upselling or cross-selling products, increasing revenue without compromising customer relationships.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Managed the Red Connect Team, ensuring efficient customer service and sales.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.Achieved 80+SAT, 80+First time fix
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• Sold products to customer, Provided exceptional customer service and support.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Achieved 90+SAT, 90+FTF, average 50,000+sales revenue / month

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Clients:

- Land Rover - implement Media trip for ALL-New Land Rover

- Dove Men - Online event for father's day promotion

- L'OCCITANE - Store event

- Lipton - POP store promotion

• Increased brand awareness by developing and implementing strategic public relations campaigns.
• Monitored industry trends to identify opportunities for proactive media outreach campaigns.
• Streamlined internal communication processes, improving efficiency and information flow among employees.
• Managed crisis communications, mitigating potential damage to company reputation.
• Created compelling content for various platforms, increasing engagement and visibility.
• PR EVENT:

- Calvin Klein - New product Launch Event

- Budweiser - Online TVC promotion

- Glaceau Vitamin Water - Co-branding Online Event