Aiga Mumford
Auckland
Summary
- Qualified Customer Services with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
- Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
- Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.
Overview
28
28
years of professional experience
Work History
Checkout Operator
Countdown
Orewa
06.2016 - Current
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcome customers into the store and help locate items as required.
Customer Services
Video Ezy Limited
Orewa
06.2015 - 05.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Responsibilities included taking payments at purchase both cash and eftpos and ensuring books are balanced at close of business each day.
Switching Analyst
Contact Energy Limited
Lower Hutt, Wellington
06.2007 - 05.2011
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Training New Employees
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Processing Customers Switching files ensuring mandatory files field are accurate and complete.
Customer Services Representative
Contact Energy Limited
Lower Hutt
04.2004 - 05.2007
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Data Entry
Ministry of Health
Wellington
02.2001 - 08.2004
- Data Entry of Maternity and Midwifes claims Nationwide
- Training New Employees
- Manual filing and research and updating records
Customer Services Representative
Work and Income
Lower Hutt, Wellington
01.2000 - 08.2001
- Taking inbound calls and provide information about Student Allowances, Student Loans and Emergency Unemployment Benefits
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Assist Pacific Island Students to understand the service available.
Administrator/Data Entry
Internal Affairs
Wellington
01.2000 - 07.2000
- Processing of Birth, Death and Marriages Certificate
- Politely assisted customers in person and via telephone.
- Also worked in Wellington Branch to assist our Payroll
Customer Service
KFC
Wainuiomata
08.1997 - 06.2000
- Assisted customers with food selection, inquiries and order customization requests.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Training New Employees
Education
High School Diploma -
Cashmere High School, Christchurch - Wainuiomata College, Wellington
1993 - 1995, 1996 - 1998
Skills
- Quick learner
- Exceptional communication skills
- Creative problem solver
- Strong client relations
- Training development aptitude
- Proficient in cash management
Hobbies
- Gardening
- Spending time with my family.
- Sports
Referees
Name - Jarod Wihoite - Manager - Countdown 0211203741
Name - Tracey Mosdell - Manager - Video Ezy 0210460049
Timeline
Checkout Operator
Countdown
06.2016 - Current
Customer Services
Video Ezy Limited
06.2015 - 05.2016
Switching Analyst
Contact Energy Limited
06.2007 - 05.2011
Customer Services Representative
Contact Energy Limited
04.2004 - 05.2007
Data Entry
Ministry of Health
02.2001 - 08.2004
Customer Services Representative
Work and Income
01.2000 - 08.2001
Administrator/Data Entry
Internal Affairs
01.2000 - 07.2000
Customer Service
KFC
08.1997 - 06.2000
High School Diploma -
Cashmere High School, Christchurch - Wainuiomata College, Wellington