Summary
Overview
Work History
Education
Skills
Hobbies
Referees
Timeline
Generic

Aiga Mumford

Auckland

Summary

  • Qualified Customer Services with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure.
  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
  • Excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.

Overview

28
28
years of professional experience

Work History

Checkout Operator

Countdown
Orewa
06.2016 - Current


  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcome customers into the store and help locate items as required.

Customer Services

Video Ezy Limited
Orewa
06.2015 - 05.2016


  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Responsibilities included taking payments at purchase both cash and eftpos and ensuring books are balanced at close of business each day.

Switching Analyst

Contact Energy Limited
Lower Hutt, Wellington
06.2007 - 05.2011

  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Training New Employees
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Processing Customers Switching files ensuring mandatory files field are accurate and complete.

Customer Services Representative

Contact Energy Limited
Lower Hutt
04.2004 - 05.2007


  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.


Data Entry

Ministry of Health
Wellington
02.2001 - 08.2004


  • Data Entry of Maternity and Midwifes claims Nationwide
  • Training New Employees
  • Manual filing and research and updating records

Customer Services Representative

Work and Income
Lower Hutt, Wellington
01.2000 - 08.2001

  • Taking inbound calls and provide information about Student Allowances,  Student Loans and Emergency Unemployment Benefits
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Assist Pacific Island Students to understand the service available.

Administrator/Data Entry

Internal Affairs
Wellington
01.2000 - 07.2000


  • Processing of Birth, Death and Marriages Certificate
  • Politely assisted customers in person and via telephone.
  • Also worked in Wellington Branch to assist our Payroll

Customer Service

KFC
Wainuiomata
08.1997 - 06.2000


  • Assisted customers with food selection, inquiries and order customization requests.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Training New Employees

Education

High School Diploma -

Cashmere High School, Christchurch - Wainuiomata College, Wellington
1993 - 1995, 1996 - 1998

Skills

  • Quick learner
  • Exceptional communication skills
  • Creative problem solver
  • Strong client relations
  • Training development aptitude
  • Proficient in cash management

Hobbies

  • Gardening
  • Spending time with my family.
  • Sports

Referees

Name - Jarod Wihoite - Manager - Countdown 0211203741 

Name - Tracey Mosdell - Manager - Video Ezy 0210460049 

Timeline

Checkout Operator

Countdown
06.2016 - Current

Customer Services

Video Ezy Limited
06.2015 - 05.2016

Switching Analyst

Contact Energy Limited
06.2007 - 05.2011

Customer Services Representative

Contact Energy Limited
04.2004 - 05.2007

Data Entry

Ministry of Health
02.2001 - 08.2004

Customer Services Representative

Work and Income
01.2000 - 08.2001

Administrator/Data Entry

Internal Affairs
01.2000 - 07.2000

Customer Service

KFC
08.1997 - 06.2000

High School Diploma -

Cashmere High School, Christchurch - Wainuiomata College, Wellington

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Aiga Mumford