Cynthia Kaka
Hamilton,WKO
Summary
Accomplished Bar Duty Manager with a proven track record at Junction Sports Bar Frankton, enhancing customer satisfaction and loyalty through exceptional service and professionalism. Skilled in time management and new employee training, I significantly improved operational efficiency and team performance. Expert in customer service, ensuring seamless, high-quality experiences for guests.
Overview
11
11
years of professional experience
Work History
Bar Duty Manager
Junction Sports Bar Frankton,
06.2014 - 06.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.6
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Bar Attendant
Club Helensvale
05.2013 - 05.2014
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Education
Rangitikei College
Marton, NZSkills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Attention to Detail
- Professionalism and Integrity
Section name
I am highly motivated with a track record of initiative and dependability which I believe will prove valuable to any prospective employer.
Throughout the course of my working career I perfected my customer service , time management skills towards team effort and business improvement.
I have proven to be effective and collaborative with strong observation talents.
I am a capable and consistent problem solver when faced with difficult people and situations.
Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my application.
Thank you for your consideration
Sincerely
Cynthia Kaka.
Timeline
Bar Duty Manager
Junction Sports Bar Frankton,
06.2014 - 06.2024
Bar Attendant
Club Helensvale
05.2013 - 05.2014
Rangitikei College
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