Aabir Mitra

- (Customer service): Delivering service-oriented solutions for Business and residential customers by understanding their energy requirements and offering customized utility solutions that align with their business/personal objectives.

- (Technical Operations): Monitoring Technical operations and providing technical support in regard to metering issues and faults. Working closely with national network providers and Field service providers such as Powerco, Orion, Vector, Blue Current to monitor and manage technical service orders in regard to metering jobs and faults.

- (Sales): Communicating with potential clients through various channels, including but not limited to calls, emails, and chats. Onboarding new Business and residential clients for their energy needs. Working with third-party aggregators and partner companies to onboard new clients.

- (Account Management): Building and maintaining strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling.

- (Reporting): Tracking and reporting on sales activities, pipeline status, and performance metrics.

- (Resolution) Investigating and resolving customer complaints, and escalating complex issues to the appropriate team

-To interview and survey new people repeatedly, door to door, to identify their current insurance policies, and to gauge whether they are high-quality insurance leads.

-To identify individual and family insurance needs.

-To use sales pitches, marketing campaigns, and rapport building to convince individuals to choose Aurora Financial to review their policies and provide specialized advice.

-To use sales pitches, marketing campaigns, and rapport-building to convince individuals and families to choose Aurora Financial as their Insurance broker.

-To educate people about an array of financial services Aurora Financial provides, such as their own Kiwisaver brand Aurora capital.

-To help train new marketers, by personally training them on the field.