Aahlvi Rawat
Henderson,New Zealand
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Family owned Home Renovation Business
Dehradun, India
06.2024 - 11.2024
Project Coordinator
Westpac Group
Auckland, New Zealand
02.2022 - 04.2024
- Budget management, invoicing, hiring the construction workers and coordinating the tasks
- Liaising with suppliers and negotiating the prices
- Completed 2 projects of house renovation
- Overseeing the construction work
Front line assistant
Fexco Pacific limited/ Number One Currency
Auckland, New Zealand
05.2018 - 01.2022
- Western Union International Money transfers, large cash pay-outs and foreign exchange
- Buying and selling foreign exchange, offering better exchange rates to retain the customer
- Customer Identity verification, Onboarding new customers, Verifying the identification and doing CDD and AML checks
- Adhering with all policies and procedures of the company
- Passionate and resilient employee who can learn quickly
- Learnt FXPOS systems, Payments and enquiry software and gained various technical skills
Customer service assistant
Aroma cafe
Takapuna, New Zealand
02.2015 - 09.2016
- Cash handling, Barista, cabinet food preparation, customer service
- Upselling the food products
- Collaborated with a team of 6 staff
Customer Service Representative
Westpac Group
New Lynn Branch, New Zealand
- Identifying banking needs of customers
- Promptly answering calls from customers and resolving diverse queries
- ATM claims, reporting and resolving customer’s refund queries and escalated queries
- Cash deposits, withdrawals, assisting customers on ATM machines managing the queue and solving problems
- Helping customers regarding renewal of their investments, early withdrawals and setting up new term investment account thus guiding them towards financial success
- Customer Identity verification, Onboarding new customers and doing CDD and AML checks
- Adhering with various company policies and procedures
- Data entry, funds transfer
- Foreign exchange and Telegrafic transfers
- Creating term investments like Term deposit, term pie funds and offering better rates to customers
- Cross selling banking products like insurance and kiwi saver to customers thus building effective relationships
- Have worked with all levels of organization
- Liaising with Fraud and investigation department, cards department and compliance team of Westpac and helping customers with their card related issues
- Scheduling appointments with banking specialists and home lenders
Education
Bachelors Of Arts (Hons.) - Business Management, Principles of Marketing Management, Fundamentals of Hospitality and Tourism, Business Project, HRM (Human Resource Management), Organization change, Accounting and Finance for Managers
University of Northampton
Auckland, New Zealand01.2017
Skills
- Positive attitude
- Optimism
- Attention to detail
- Teamwork
- Verbal communication
- Written communication
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Outlook
- Research skills
- Analytical skills
- Data entry
- Data verification
- Budget coordination
- Detail-oriented
- Procurement
- Powerpoint presentations
- Critical thinking
- Project coordination
- Documentation management
- Data collection
- Research
- Presentation
- Strategic planning
- Search engine optimization
- Budget preparation
- Report development
- Negotiations
- Resource management
- Team coordination
- Customer service
- Cost management
- Vendor sourcing
- Technical analysis
- Project management
- Time management
- Customer management
Accomplishments
- Western Union Award, For highest transaction growth and most foreign exchange principle growth
- The Achievers Award, Certificate of Excellence, University of Northampton
- Top Scholar Award, The Concordia Institute of Business Management (Aspire 2)
- The Best Project Award, The Concordia Institute of Business Management
- Certificate of Achievement, In Barista Skills, Service IQ
References
Available on request
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Family owned Home Renovation Business
06.2024 - 11.2024
Project Coordinator
Westpac Group
02.2022 - 04.2024
Front line assistant
Fexco Pacific limited/ Number One Currency
05.2018 - 01.2022
Customer service assistant
Aroma cafe
02.2015 - 09.2016
Customer Service Representative
Westpac Group
Bachelors Of Arts (Hons.) - Business Management, Principles of Marketing Management, Fundamentals of Hospitality and Tourism, Business Project, HRM (Human Resource Management), Organization change, Accounting and Finance for Managers
University of Northampton
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