Aakanksha Sharma
Auckland,Ardmore
Summary
Professional and results-driven account management & Customer service expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, handling escalations and market analysis, with keen focus on team collaboration and adaptability.
Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments alongside achieving high NPS rating by delivering top-tier support and proactive communication."
Overview
10
10
years of professional experience
Work History
National Account Manager
Simpro Software
03.2026 - Current
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Developed and maintained relationships with key national accounts, enhancing client satisfaction and retention.
- Collaborated with internal teams to create tailored solutions for diverse client needs, improving service delivery.
- Managed contract negotiations, securing favorable terms while maintaining long-term partnerships with clients.
- Coordinated product training sessions for clients, ensuring effective utilization of software features and AI tools.
Team Lead- Account Management
N3 Buying Group
01.2023 - 02.2026
- Managed a team of four account managers to cultivate strong client relationships and improve satisfaction outcomes.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Boosted sales results with the development of tailored marketing strategies for key clients.
- Implemented process improvements to streamline workflows and increase efficiency.
- Managed escalations and resolved complex client issues effectively and efficiently.
Account Manager
N3 Buying Group
06.2019 - 12.2022
- Led client onboarding initiatives, ensuring seamless integration of services and alignment with client objectives.
- Streamlined reporting and invoicing procedures, improving operational accuracy and team efficiency
- Conducted regular business reviews with clients to assess needs, adapt solutions, and reinforce partnerships.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Analyzed performance metrics to identify trends and provide actionable insights for strategic decision-making.
Telephone Account Manager, Inside Sales
Leading Edge Telecoms
02.2017 - 05.2019
- Managed account portfolios, identified upselling opportunities, and drove revenue growth across diverse industry association customers.
- Setting up trade accounts with partnered suppliers, ensuring proper compliance and safety measures are met.
- Coordinated cross-functional teams to deliver telecom solutions on time.
- Leveraged CRM software to track sales performance and monitor client engagement.
Sales & Business Administrator (Part Time)
Ellabela Limited T/A HRV
06.2016 - 01.2017
- Managed scheduling and coordination of meetings, ensuring optimal use of executive time.
- Assisted in budget preparation and financial tracking to support strategic decision-making initiatives.
- Performed Pre sales- Post sales quality checks to ensure accuracy and compliance are met
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Developed and maintained comprehensive filing systems for improved document retrieval and compliance.
Education
Post Graduate Diploma - International Business Management
University of Auckland
Auckland, NZ09-2016
Dale Carnegie Leadership Training Programme
06-2023
Bachelors in Commerce -
University Of Delhi
01-2010
Skills
- Account management
- Client relationship building
- Sales strategy
- Software solution strategies
- CRM & BI dashboard management
- Data-driven decision making
- Contract negotiations
- Time management
- Customer service & NPS score
- Contract negotiation
Timeline
National Account Manager
Simpro Software
03.2026 - Current
Team Lead- Account Management
N3 Buying Group
01.2023 - 02.2026
Account Manager
N3 Buying Group
06.2019 - 12.2022
Telephone Account Manager, Inside Sales
Leading Edge Telecoms
02.2017 - 05.2019
Sales & Business Administrator (Part Time)
Ellabela Limited T/A HRV
06.2016 - 01.2017
Dale Carnegie Leadership Training Programme
Post Graduate Diploma - International Business Management
University of Auckland
Bachelors in Commerce -
University Of Delhi