AAKARSHA NAIR

Customer Service Representatives assist clients by

• Responding to requests for information
• Listening and providing all the financial and other support needed by the client
• Processing, updating and managing client information
• Making outbound contact where required on specific topics or campaigns
• Providing support to assist with wider MSD services as required , Working as part of a broader team to ensure the efficient and effective operational functioning of the team; and
• Planning, managing and coordinating team and team activities.
• Assisting with the onboarding and induction of new staff and contractors
• Provides accurate advice and assistance to resolve the client's immediate needs
• Provide all the help available within MSD operational policy to ensure clients receive appropriate financial assistance for their needs
• Makes good decisions, taking into account each client’s situation and the potential impacts of decisions made, to ensure the client/client and their family are supported

• Provided assistance with patient hygiene, comfort, and mobility.
• Arranged bedding for comfort, supported incontinent patients, and lifted individuals using proper equipment.
• Observed and reported changes, aiding nursing staff in overall patient care.

• Ensured a clean and safe patient environment.
• Offered companionship to elderly patients, assisted with daily living for self-esteem and wellness, and provided safe mobility support.
• Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
• Assisted disabled clients to support independence and well-being.

• Built strong client relationships for emotional support, assisted with feeding and monitored nutrition.
• Monitored overall health, vital signs, administered medications, and reported changes to RN.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
• Managed recruitment team and trained and mentored new advisors.