AAKARSHA NAIR

• Listening and providing all the financial and other support needed by the client
• Provided clients with information about benefits and advised them on updating and managing their information.
• Build and maintain strong relationships with internal and external stakeholders to ensure smooth information flow and seamless service.
• Handle sensitive customer interactions with empathy and professionalism.
• Ensured accurate and timely processing of hardship and financial assistance applications.
• Assisted clients in securing their full and correct entitlements, ensuring maximum support.

Key Achievements:

• Improved Call Handling Time (CHT), maintained adherence, and worked on reducing after-call work.
• Led a team meeting and prepared clear, accurate minutes to keep the team informed.

• Provided assistance with patient hygiene, comfort, and mobility.
• Arranged bedding for comfort, supported incontinent patients, and lifted individuals using proper equipment.
• Assisted in transferring residents from wheelchair or bed using hoist techniques.

Key Achievements:

• Authorized the signing off of controlled drugs alongside the Registered Nurse (RN).
• Achieved Level 4 New Zealand Certificate in Health and wellbeing.

Maintained a safe environment, provided companionship, assisted with daily living and mobility, documented patient conditions, and supported disabled clients' independence.

Key Achievements:

• Achieved Level 2 New Zealand Certificate in Health and wellbeing.

• Built strong client relationships for emotional support, assisted with feeding and monitored nutrition.
• Monitored overall health, vital signs, administered medications, and reported changes to RN.
• Helped feed residents who are unable to feed themselves due to disability or illness.

• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
• Managed recruitment team and trained and mentored new advisors.

Key Achievements:

• Successfully recruited 15 agents within three months and achieving insurance targets.
• Improved recruitment processes through collaboration with internal teams.