Aakash Shah
Hamilton,New Zealand
Summary
Charismatic leader with planning and problem-solving abilities. Dependable, innovative and detail-oriented to manage multiple tasks and priorities. Focused on maximizing resource utilization to support scalable operations. Organized and systematic with natural relationship-building and leadership talents.
I desire to explore wider paths and opportunities to demonstrate firm principles and clear convictions, and an ability to succeed by perseverance and originality.
I believe, “Leadership is not a rank or position to be attained. Leadership is a service to be given.”
Overview
7
7
years of professional experience
1
1
Certification
Work History
Group Operations Manager
Hato Hone St John
Hamilton, New Zealand
10.2023 - Current
- Provide strategic leadership for the delivery of emergency ambulance operational services across a wide area in Central-West District.
- Have direct responsibility of mentoring and supporting personnel, including performance development plans, and annual (formal and documented) performance appraisals for all direct reports
- Working collegially with the wider District Leadership Team on projects to evaluate existing district processes and develop new ones to improve efficiency and culture.
- Provide a visible and consistent operational focus, ensuring that any complaints/issues are managed in-line with current policies and procedures, and wherever required, in collaboration with internal business partners.
- Analyzing data to identify trends and opportunities for process improvements within the department.
- Providing strategic direction to team by implementing policies and procedures.
- Evaluated and enhanced workflow to implement best practices and increase staff (paid and volunteers) motivation and satisfaction.
Unit Leader (Voluntary Role)
GirlGuiding New Zealand
Hamilton, New Zealand
06.2022 - 10.2022
- Developing and delivering a quality programme for girls, including the provision of extended activities from time to time, e.g., events and camps
- Identified opportunities for improvement in existing programmes, then implemented changes accordingly.
Recovery Partner – Level 2
Accident Compensation Corporation (ACC)
Hamilton, New Zealand
02.2020 - 10.2022
- Claims management – Sexual violence, complex physical injuries and disabilities adopting a “whole of person” approach
- Acting Team Leader Health and Safety Representative
- Working cross-functionally to drive process improvement, optimizing internal operations.
- Guided and mentored colleagues to achieve organizational goals and objectives.
- Partnering with and empowering customers to regain independence, return to work and lead a better quality of life in line with social inclusion, diversity, and disability principles.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Leveraging knowledge of applicable legislation and policies to determine probable case outcomes.
- Built a network of contacts with external stakeholders which enabled access to valuable resources.
Support Coordinator - Serious Injury and Disabilit
Accident Compensation Corporation (ACC)
Palmerston North, New Zealand
01.2017 - 02.2020
- Claims management and coordination – Spinal cord injuries, traumatic brain injuries, and other severe physical injuries/accidents.
- Transport for Independence Subject Matter Expert (SME) Health and Safety representative, and Acting Team Manager.
- Providing leadership, insight, facilitating group meetings for staff and clients, and mentoring newly hired employees to supply knowledge of various policies and legislation.
Education
New Zealand Certificate in Emergency Care (First Responder) - Emergency Services
St John
New Zealand06-2023
Post Graduate Diploma of Clinical Physiology (Level 8) -
Universal College of Learning (UCOL)
01.2015
Certificate in Physical Education (Level 7) -
Universal College of Learning (UCOL)
01.2015
Bachelor of Physiotherapy (Level 7) -
Garden City College
01.2014
Master in Health Practice (Level 9) -
Auckland University of Technology - 1 Paper Left
Skills
- Employee Development
- KPI Tracking
- Performance Improvement
- Financial Oversight
- Operations Management
- Change Management
- Program Optimization
Core Skills And Strengths
- Coaching and mentoring - providing consistent, robust, and up to date guidance on best practices in agile environment.
- In-depth knowledge of current and emerging services in ambulance sector. Identifying service priorities and deliverables and developing plans to achieve the required outcomes.
- Effective communicator when dealing with uncertainty and stressful situations.
- Exceptional time management and organizational skills.
- Inspirational motivator who believes in creativity and being resilient in complicated situations.
- Compassionate and determined to develop a culture of high performance that supports continuous improvement.
- Excellent problem solving and decision-making skills based on relevant data and insights.
- Empowering others by valuing their engagement and co-operation in a dynamic, fast-paced work environment.
Accreditations And Certifications
- Stage 2: Risk Assessment and Communication
- Coordinated Incident Management System (CIMS) 3
- First Aid – Level 2
- LifeKeepers Suicide Prevention Training Programme
- New Zealand Certificate in Emergency Care
References
- Hugh Davison, Hugh.Davison@stjohn.orgn.nz, 027 839 5281
- Martin Barratt, Martin.Barratt@stjohn.orgn.nz, 027 280 8270
- Jade Morris, Jade.Morris@stjohn.org.nz, 027 322 5831
Hobbies and Interests
- Sporting activities like cricket and badminton.
- Adventures and travelling.
- Watching TED talks and documentaries.
Affiliations
- Sporting interests include cricket, badminton, football and chess.
- Avid traveler and adrenaline junkie.
Certification
- Applied Coordinated Incident Management (CIMS3 and 4)
- LifeKeepers Suicide Prevention Training Programme and certified LifeKeeper
- First Aid - Level 2
References
References available upon request.
Timeline
Group Operations Manager
Hato Hone St John
10.2023 - Current
Unit Leader (Voluntary Role)
GirlGuiding New Zealand
06.2022 - 10.2022
Recovery Partner – Level 2
Accident Compensation Corporation (ACC)
02.2020 - 10.2022
Support Coordinator - Serious Injury and Disabilit
Accident Compensation Corporation (ACC)
01.2017 - 02.2020
New Zealand Certificate in Emergency Care (First Responder) - Emergency Services
St John
Post Graduate Diploma of Clinical Physiology (Level 8) -
Universal College of Learning (UCOL)
Certificate in Physical Education (Level 7) -
Universal College of Learning (UCOL)
Bachelor of Physiotherapy (Level 7) -
Garden City College
Master in Health Practice (Level 9) -
Auckland University of Technology - 1 Paper Left
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