Aakesh Sharma

ET Electronics, Authorized Service repair and Installation centre for BOSE products & Units

• Handled Emailing, Receptionist service, Phone calls and Customer care & Guidance.
• Managed Over 50 customers a day in a smooth, professional manner
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained quality assurance and customer satisfaction objectives.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Observed equipment operation to diagnose and troubleshoot reported issues.
• Expertise in Soldering and PCB Component application
• Expertise in Desoldering PCBs and Components
• Prioritized urgent customers, and assessed faulty units and check if eligible to fix it straightaway for urgent customers
• Tested units thoroughly, Inside: making sure components are functioning and are no shock hazards or messy soldering work. Outside: Making sure there are no damages on unit, Testing all functionalities of unit.

Casual worker:

• Accurately recorded delivery, and route information using a scanner.
• Contacted customers before delivery to confirm and coordinate delivery times.
• Safely unloaded parcels and goods into cages and Auckland bays
• Communicated customer complaints, requests, and feedback to company management for a swift resolution.
• Completed on-time deliveries by choosing the best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Casual Worker:

• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Sanitized toilets, sinks, showers, kitchen surfaces.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.